Better self-service. 3. Here are some of the top 10 innovation in the hospitality industry over the last decade or so: 1. Next up, listen to some of these great hospitality podcasts, hire an agency for your rebrand, and learn more about how robots are shaping the modern guest experience. Digital check-ins and check outs along with initiating special requests in your hotel are now possible for guests on their mobile, tablets or computers. What It Is: Move over other high speed internet options, shiny new 5G is here and it’s ready to help guests download content and transfer data exponentially faster than ever before. There is much more to be seen in the travel and hospitality industry in the future as spending on consumer-facing technology will be coming up as a top trend in the hospitality industry in 2020. Free Event Management Software for Planners and Properties. What It Is: Facial recognition technology is being used to scan hotel guests’ faces and create personalized room key cards. This work has been submitted by a student. What It Is: Hotels are turning to both hardware and software solutions to save energy costs for things like heating, cooling, and electricity. Seamlessly manage and optimize group sales performance across your entire portfolio. Already, we are seeing examples of its role within the travel and tourism industryand this is only going to increase. Marketing professionals are trained to follow the money, and this means engaging customers where they naturally congregate. SOEG Career & Learning portal aims to understand the pain points of professionals looking for career growth and then makes every effort to provide innovative solutions. Virtual Butler or Virtual concierge services in Hotels would be a great addition for Siri. Automated reminders and scheduling. Apps available for both Android and iOS can now allow guests to access a range of services including booking appointments for spas, set wake up calls, ordering a taxi, etc. That’s when innovation can really do wonders. The cost of innovation, resistance from owners, resistance to change, training issues, pace of advances in new technology and time and budget constraints are some of the other barriers. If you’re not sure that your guests will be receptive to the addition quite yet, set your staff up in the system to help them access certain property areas and practice checking each other in or out. Fitness isn’t limited to lifestyle brands. Yes, the Internet profoundly disrupted and changed the distribution system. Learn how to use these cool tools, apps, and supplies. Use real-time voice translation tools to help guests on the spot with a little help from Google. Currently, the internet is that place. Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business. Even if you don’t offer voice assistant technology on your property right now, you can still keep this basic principle in mind when designing future spaces. HT-NEXT Opens Today! It’s not even a few years when hotels used to charge a hefty price for Wi-Fi usage. Sign us up! Although energy management isn’t new, the hospitality technology innovations we use to monitor, assess, and adjust it is. New technology provides the opportunity for a streamlined and simplified guest experience. Project Jetson is currently available at the company’s Boston Seaport and Santa Clara locations. Refer to our Privacy Policy or contact us at [email protected] for more details. We have of course missed a few related to enhance service within the hospitality industry but, we promise to keep updating this space with an interesting innovation in the hospitality industry. It makes checking in a lot faster (in 3 seconds some reports say) and simpler for everyone involved. Which is why customer  service messaging programs are trending in hospitality tech right now. In the 2000s there were approximately one billion computer users, most of them PC users, either wealthy enough to have a computer at home or they had to use a computer at work or school. Gain an in-depth understanding of the strategic applications of ICT (information and communication technologies) innovations in the hospitality and tourism industry. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so. Information Technology in the Hotel Industry is driving the change and Siri in the Hotel room is one of the many projects of artificial intelligence and machine learning within the hospitality industry. Here are some ways to use hospitality technology innovations and stay on the cutting edge of the latest trends. With ‘Amazon Echo’ already live in a few hotel rooms, this is going to be another milestone in technological advancements in hospitality. Workflow management tools that have the power to communicate across departments can enhance the overall effectiveness. How to Use It: Even if you can only offer one delicious, veggie-based entree at a time, implementing small changes over time can help you keep up with popular lifestyle practices. Thus, we only get excited about hi-tech and transformational innovation. And, it’s important to note, fast internet is one of the biggest reasons hotels get (and keep) their 5 star reviews. How to Use It: If live events are an important part of your marketing strategy, you can easily promote your get togethers through your own itinerary app to fuel attendance. Technology, innovation essential for hospitality companies. For instance, IoT technology can be used in hotel rooms to provide customers with a device that connects to everythi… Isn’t that interesting? In hospitality, technology is a complicated problem. Although energy management isn’t new, the hospitality technology innovations we use to monitor, assess, and adjust it is. What It Is: If your rooms come with a voice assistant, you should consider allowing your guests to use them in a new way – by connecting them to their own personal accounts. Aloft has plans to bring more features with Project Jetson 2.0 such as room service orders. It is one of the best hospitality technology that has already been in operation at a lot of hotels now. The next version is gearing up for incorporation of ‘artificial intelligence’ which will be more intelligent and adaptive. Once the device is connected to the room, they can turn on and off the TV by asking Siri. The project is called Project Jetson, and guests will stay in high-tech rooms that, with the help of Apple’s assistant Siri, who will respond to their commands. Sounds insane, isn’t it? In this post, we have covered the top 10 innovation in the hospitality industry ever. In hospitality, technology is a complicated problem. The widespread This will become increasingly more important as hotels continue to adopt the latest technology innovations like the ones mentioned above. For an industry that has historically excelled and set the bar for customer experience, buying … The smartphone operated rooms feature is definitely one of the most interesting new technologies in hotel rooms. To be successful in the hospitality industry in today’s landscape, those entering the field must be open to using a variety of new tools to … Guests are able to change and reschedule their services on the fly, leading to more satisfied customers and accurate booking and purchasing. How to Use It: How does this apply to traditional hotel structures? It also helps in getting key information about the customer that can be used for personalized marketing offers and services. The best way to handle reviews (both positive and negative) is to respond to them quickly and correct any pending issues as soon as possible while customers still care enough to possibly update their comment. Yes, this is one of the most interesting technologies in hotel rooms of the future. Is there anything that is beyond expectation? It can also be used to automatically open doors and pay for amenities or services. Advertising in multiple venues. Although most service providers and hospitality-related services are doing their best to keep up with these rapid changes, new technology has helped the industry to grow. Bracing for digital disruption By Jos Schaap For years, it was openly acknowledged that hospitality simply lagged behind all other industries when it came to technology. You will learn about the roles of ICT infrastructures and tools in shaping business environment, business models, marketing practices, revenue strategies, and customer services. Technology has played a key role and Easy check-in is one of the things which is simple yet one of the most important innovations in the hospitality industry over the past decade. Collaborative event sales software that increases qualified leads and drives direct revenue. Not only do these tools ensure uniform service and branding across all properties, they also offer powerful search features as well as a library of information franchise owners can access at any time. These hi-tech projects have worked tirelessly to change rented rooms into a dream world for the techies. What It Is: Go beyond dietary preference and restriction notes to bring millions of U.S. citizens dining solutions they crave. Companies like Airbnb are changing how the hospitality industry used to tackle travellers. All guests have to do is download a mobile app and keep their phones or devices handy. This is definitely one of the top technology trends in the hotel industry in 2019 and beyond. Because of the sharing economy, people are now renting directly from others. But anyone who's spent time in the hospitality industry in the last several years knows that the role of technology in hospitality businesses has drastically expanded. Future of the Hospitality Industry is bright and is being driven by technology and customer focus. Not because hoteliers like to be old fashioned, but because until recently guests really didn’t care. SaaS has helped to reduce administratively and IT issues particularly for small hospitality businesses that cannot afford to invest in in-house technical help. This is the case no matter where the industry goes. Voice responding hotel rooms is definitely not one of them. Guests will be automatically reminded regarding their services to ensure that everything is accurate, reducing administrative costs and mistakes. What It Is: Most guests (about 67% of them) would rather text strangers than call them. The peer to peer networks has changed the hospitality industry as it has placed more pressure on hotels and guesthouses. Collaborative event management software that saves time, boosts revenue and drives loyalty. Wearable tech such as keycards, both for employees and guests, can collect data such as the most frequented locations by your guest so that service can be tailored. Brands like the Shangri-LA are already finding success with customer based texting since its addition to their services only a few months ago. Smartphones can easily act as a key, remote control and voice command operating device. Advertising and content can be au… You would see most of the big hotel chains implementing the app facilities in the near future while it would be a few more years for the rest of the hotel industry to catch up. Are you aware of the Project Jetson with Apple’s ‘Siri’ as the virtual Butler / Virtual Assistant? Even the budget hospitality establishments can afford fully automated systems to run and manage their organisation. Here you go, a quick collection of the top innovation in the hospitality industry over the past couple of decades. How to Use It: You could also try out one of these great eco-friendly industrial cleaners. The future of innovation in guest experience is through technology. How to Use It: Circadian lighting can be achieved with a variety of affordable tools such as special light bulbs. What It Is: Natural light and blue light from devices directly affect our daily circadian rhythms and our sleep quality. How to Use It: Take a look at your 5G options (there are more available on the market than ever before). We all know that the hospitality industry is often defined as the sectored system of innovation and production! Hotels have brought about a different outlook to check-ins and check-outs. ), this hospitality technology innovation elevates the guest experience with a more convenient tool they are already accustomed to using. Incorporating even just a handful of these practices into your guest experience strategy will help your brand take advantage of trending health topic. There are a lot of other things in line and the feature would not limit you to just local sightseeing. These apps can list things to do both on and offsite, create a nice visual of the itinerary, provide concierge-worthy recommendations, and even serve as a direct booking platform for guest self-service. One of the most exciting emerging travel technology trends is the Internet of Things (IoT), which involves internet-based inter-connectivity between everyday devices, allowing them to both send and receive data. With the next version of ‘Siri’ by Apple or Alexa by Amazon in your rooms, you never know of the possibilities that lie ahead as far as the innovation in hospitality is concerned. So, instead of a bucket of fries or a sandwich, you can now order a virtual trip through room service. Technology has played a substantial role in achieving economic growth by garnering economic means for consumers to Nevertheless, the research shows that it must be demand-led, inclusive, sustainable, and open to external collaborations. SaaS has definitely transformed the Hospitality industry. If your hotel room is too cold or the TV is up too loud, you can just tell your hotel room what you want it to do. So, if you want to increase room temperature or want to order some food and wine, do so just by commanding your room. We live in an era of continuous innovation. According to a recent survey conducted in 2013 entitled “Worldwide Social Network Users,” nearly 25 percent of the world’s population uses some form of social media regularly. Technology Innovation (and Other Trends) in the Hotel Events Space Shaping 2020 Viewpoints Comments Off on Technology Innovation (and Other Trends) in the Hotel Events Space Shaping 2020 When hotels and venue spaces utilize a venue management platform, they’re able to effectively market their space globally, while catering specifically to the needs and process of modern … How to Use It: Update your system using tools like OpenKey or any other secure provider. What It Is: Big hotel chains are getting into personalized tech, which includes tools that help customers make more informed choices during their stay. Best Travel Websites around the world are making the best out of this concept which has made the travellers the true winners through the innovation tide. ‘Siri’ in itself is an interesting project by Apple which has made a virtual assistant available to one an all. Aloft Hotels, a Starwood brand, now offers a new voice-activated guest room service that is certainly the wave of the future. The programs on the market today can autonomously answer customer questions (with a high level of user satisfaction), reduce labor associated with low ROI interactions, and help your team focus on revenue related tasks. Other travel aggregators are following the model and travellers come out as the victors. However, smart technology changing the hospitality industry by changing the way service provided and operation of the companies in different aspects. Innovation is still a buzzword for many hotels, and the hospitality and tourism industries have been slow in adopting new technologies. Have a look at the below video to check how the Hotel Industry is evolving through innovation with the example of Charlotte Mariott. In the hospitality and sales verticals, technology innovations, including customer relationship management (CRM) platforms and point-of-sale (POS) tools, have … Nowadays, there is no shortage of in-room technology that can make the guest experience better. There are lots of other hotel industry innovation that you might find extremely interesting. You would be able to select rooms online, will have access to e-menu, can have virtual travelling experience and much more in the future. That includes seeing your social media, finding your hotel in search engine results, and, yes, reading review sites. Tech Thursday: Inside the Latest Hospitality Technology Innovation, ← Wisdom Wednesday: 4 Ways to Pick the Best Event Background Music, Friday Finds: 6 Ideas for the Ultimate Post-Event Reception →, Do Not Sell My Personal Information (CCPA Required). The internet has affected every corner of our lives so much so that the guest will not stay at a hotel if they cannot access the wi-fi. How to Use It: Try out any combination of new-to-market hotel management options, including occupancy sensors that automatically turn off lights in unoccupied rooms, historical energy usage reports by room, energy dashboards that provide actionable insights into your hotel as a whole. And if you like the environmentally friendly aspect of this trend but don’t want to give up your card system, try switching to wood fiber versions (they’re waterproof and reduce plastic waste). This innovation has now been commoditised and most of the hotel now provides Wi-Fi for free. What It Is: Project management platforms are being used by brand name hotels to streamline the franchise purchase and ownership process. Over the past few years, inventions in the hospitality industry have developed at a fast-moving pace. The communication scene has changed to empower everybody to receive the rewards of the latest technologies. A lot of hotels are now allowing everything to be operated through apps. As technology, innovation and the environmental pressures continue to shape today’s hospitality industry, it’s becoming ever-more important for hoteliers to adopt new ways of working, and deliver their guests with a more personalized, seamless and sustainable experience. Some Innovative hotel concepts have properly wrapped up in-room technology with imagination to come with lovely examples of how innovation is changing the hospitality industry. Also, look at our article on the Most innovative Hotel Concepts in the world if you want to turn your attention to hotel concept and design. It’s a move that has called data security into question in the past, but brands like Westin say the change has been a hit. Guests can learn where the closest restaurants and stores are by asking their rooms for advice. In a city where customer service and hospitality are quintessential Vegas, from shows, meetings, events, gaming, shopping and top restaurants, our city is known for human interaction but it’s also the reason why Vegas has been hit hardest by COVID-19. Workflow management tools have become important because they help to reduce instances of dropped guests. If you still can’t find one that suits your needs, take a closer look at your hotel connectivity landscape. How to Use It: Hotel social media managers and guest service departments can collaborate on the task of addressing requests, doing additional research, and updating customer files as needed. For an industry that has historically excelled and set the bar for customer experience, buying technology solutions has not been on the top of the list. Recent evolution in cloud technologies mean … The conceptual framework for studying the impact of technological innovations in hospitality service is defined on the ground of the model “Guest cycle”. In other words, very few of the guests were active computer users during their stay. No more hassles now with Technology backed smooth checking as one of the key trends in the Hospitality Industry. Get all the support you want for your events because we know hospitality matters. Next generation hospitality technology is already changing the way we feed guests, market properties, and even enter rooms. You can either adopt a popular third party service (like Shangri-LA did when they chose to partner with WeChat) or add the feature to your hotel brand app. What It Is: These technology enhanced wristbands are already being used by many resorts and attractions but smaller, independent hotel brands are also making the switch. Hilton Worldwid… Now, Apple’s ‘Siri’ will soon be seen acting as a virtual assistant even in your hotel rooms. What It Is: Faster cleaning products that improve guest satisfaction and work to save the environment all at the same time? How to Use It: This hospitality technology innovation is especially important for brands looking to deliver a magical experience. The role and impact of innovation in Hospitality Industry: A case of the Southeastern Hotel in the Gulf of Thailand Abstract (250) The purpose of this research aim to evaluate how lean and six sig Disclaimer: This work has been submitted by a student. ‘Siri’ is a smart virtual assistant in Apple’s iPhones and will soon be seen in your hotel rooms. What It Is: Companies like Equinox are getting into the hotel game, offering luxury accommodation with wellness focused practices that involve the latest technology including chat bot workout reminders, guest health monitoring, and a mobile app that makes it easy to book one of their many classes or trainers. They assist guests with check-in services, securely store payment information for cardless transactions, and help valet attendants provide better service too. Any hospitality busine… Welcome to a new era of hospitality, where hoteliers know more about their guests than ever before. Wearable technology (And Virtual reality in Hotel Rooms) Wearable technology has been making rounds in several high-end hotels across the globe and is … International multi-brand hospitality firms seem to be better prepared to develop innovation strategies and to deal with long-term conditions. One the fastest growing tools for internet marketers today is social media. Now, will the innovation list for the hospitality industry be complete without this one? Not only does this enhance the user experience but also, drives down the cost for the hotel business in the longer term. By clicking 'Sign Up', you consent to allow Social Tables to store and process the personal information submitted above to provide you the content requested. Because key cards have a history of being hit or miss (demagnetization, getting misplaced, etc. How to Use It: WiFi texting is great for hotels that accomodate mostly international clientele. Such sites allow guests to filter hotels by location, price, and proximity to the airport. How to Use It: Try out any combination of new-to-market hotel management options, including occupancy sensors that automatically turn off lights in unoccupied rooms, historical energy usage reports by room, energy dashboards that provide actionable insights into your … So it makes sense why hotel lighting options are now being equipped with features like mobile task lights and other products that provide LED bulbs (a key lighting component that promotes better sleep hygiene). In hospitality, technology is a complicated problem. The system can be accessed via a person’s iPhone or the in-room iPad. Think about smart thermostats, wi-fi control and several other facilities that these smartphone apps can achieve for the better guest experience. How to Use It: Streamline operations with tools like Hotelequia or the newest solution from RLH. Workflow management tools are a great example of such incremental innovation.