I have chatted to agent for return and was given a form to fill up for next day pick up by Ninjavan. Anyone who has experience with Lazada’s return, please give me some advices and thank you for reading. Yes, products that cost less than USD 10 (in local currencies) cannot be shipped back to Lazada’s sortation center in Hong Kong. If not, you can simply press the “Dispose” button and Lazada will scrap the package. Lazada will investigate your claim, which takes an average of two weeks. Process for customer returns on Lazada. You’ll see two different reasons/codes: If you want to retrieve the products, press on “Book for Self-Pick”. At Lazada, nothing stands still. The Lazada Returns Form is a crucial element of the return process as it ensures that your parcel gets returned so that the refund could be properly administrated. In case Lazada cannot re-sell your product to another local buyer within 7 days (14 days in Singapore), the return process is like follows: The lead time from Lazada’s quality check until you receive the products is usually 10 – 60 days. After opening the phone only I got to know that there is no Google certification. Return unwanted online shopping and get items sent to a local store near you. Item delivered is defective (you’d have to return the item for a refund) Wrong item is delivered (you’d have to return the item for a refund) The first step is to go into your Lazada order and indicate that you would like to return the item. Fast DELIVERY | Cash on Delivery ? Depending on the applied Return policy, customers may return their orders within 7 or 14 calendar days. What is the Order Management Page Revamp? Copyright © But if a 4-TB drive was not what you order, the policy of most retailers is to only accept for return, products in the original factory unopened packaging, esp. Lazada return policy – within 7 days, no “change of mind” Even though I know you can get items cheaper on Qoo10 or Shopee, I usually end up buying almost everything from Lazada because of their return policy.. TBH, it’s really quite a tight policy if you’re used to how lenient Western e-commerce operators like ASOS and Amazon are. Feel free to book a consultation call or use the many free resources on this website. LazMall Sellers can raise a dispute request immediately within 48hrs if in any case that they do not agree with the QC result upon receiving the return item. Order Fullfillment & Return management. In case a product doesn’t fit, due to wrong size for example, customers cannot return products in any of the countries. as their policy is "returns only in original unopened condition" so I guess his tactic here is for me to give up and stop bothering him and just keep the laptop. Click “Sell on Lazada”. Start a free trial now to save yourself time and money! If you’re a seller in Hong Kong, Lazada will deliver the returned products to the address you input in Timeslogistics. Marcus is a Swedish Engineer and previously worked as a Sales Manager within the Automotive industry in Shanghai. The product had15 days return policy. Successfully notified Lazada Singapore that I will be returning the wrong item via Singapore Post POPStation. Returns are free unless otherwise stated. I had ordered honor 9x pro mobile ( seller : mobile 2 go)from lazada. Here, you can see all items that have been returned to Hong Kong. And it’s 100% free of charge for you as a seller. Lazada Malaysia review from Subang Jaya, Selangor rated 1.9/5.0: I sent back the item puchased which is according to Lazada return policy which is not more than 14 days return. (5 easy steps) 1.Go to lazada website and log in your account. What happens when I cancel my order as Out of Stock? How to manage returns and failed deliveries for cross-border sales; Lazada’s re-routing process for failed deliveries; Acceptable reasons for customer returns on Lazada. Wrote down the tracking number as instructed. Pic 7 Days Lazada Return Policy - The Modern Pinay's Nipa ... What is the Change of mind (Don't want the item or it doesn ... Lazada Return Form. What is Lazada’s Return Policy if I want to Refund/Return my order? Your email address will not be published. How To Join LazMall If You Are A New Seller. Items ordered from Lazada are eligible for Refund/Return within 15 days from when the item was delivered, only if any of the following conditions are met: You may raise the Return/Return request for your order with Shopee directly. In all countries, except for Singapore, you’ll find a number of cross-border ventures. The number of … This policy is in addition to, and does not affect your rights under the Consumer Protection (Fair Trading) Act, including any rights you may have in respect of faulty items. It has to be door-to-door and for free -- regardless of the size and value of the item. Fast DELIVERY | Cash on Delivery ? Kindly follow the steps below before submitting your return/refund request and Lazada will liaise with you accordingly. The whole process can be managed with the help of Lazada’s logistics services and with a separate 3PL company. You simply need to create an account and fill in your company address. However, you don’t need to pay for the shipping back to Hong Kong, as a consolation. This is … Who will take care of the parcels and is it even possible to get them back? We use cookies to ensure that we give you the best experience on our website. In the case of product returns, the entire process will be managed by Lazada through the Lazada warehouse. I guess lazada won't help me ? Going to package it up and return to Lazada Singapore for the correct one. Package Not Ready (PNR) Policy; Lazada Marketplace Agreement Terms & Conditions (LazMall) Overview of LazMall Policy; Sponsored Solutions Policy ; Lazada’s Intellectual Property Rights Policy; Overview of Non-Compliance Points Chart Learn how to start selling cross-border to China and Southeast Asia during this free 60-minute training. Sometimes, last-mile deliveries fail to end customers. Dropping it off at the POPStation. This is needed for Lazada to comply with Thailand consumer protection laws, thus not negotiable. This process will be validated under designated conditions depending on the type of product and according to the terms tied to it. How can I check my product without opening the package? Effortless Shopping ? Acceptable reasons for customer returns on Lazada, The process for customer returns and failed deliveries, How to manage returns and failed deliveries for cross-border sales, Lazada’s re-routing process for failed deliveries, Not as advertised (content / image / specifications), Product quality (damaged / defective / used / below expectation), Products valued above USD 10 are shipped back to Hong Kong, Products to be delivered or picked up by the seller, Consignee not at home (just like myself previously…), The shipping company makes 2 more attempts to deliver the parcel, If failed, it’s kept in a local cross border venture for up to 4 weeks, Lazada tries to resell the product locally (Singapore excluded), After 4 weeks, the product is sent back to Hong Kong, The product is delivered directly to the seller, or picked up at Lazada’s sortation center. We are here to assist you, Monday - Friday: 09:00 - … Pet Lovers Centre. They later send back the products to their home countries. You can check the return warranty duration from the symbols (screenshots below) shown on the product description page. Step 1: Click on ”View All Order” to search for your order, Step 2: Select the order that you wish to return, Step 3: Click on the “Return Request” button to initiate the request with Lazada. Countdown starts from the date the customer received the item to the time they fill … Effortless Shopping ? After you’ve pressed on “Book for Self-Pick”, you can visit Lazada’s sortation center in Hong Kong on the selected date. The warranty duration for returns count from the date you received the item including weekends and holidays. Just in the United States, Statista estimates return deliveries will cost businesses $550 billion by 2020—a 75.2% increase from four years earlier. Clearly state if returns, exchanges, and refunds are accepted by a company. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead. Items ordered from Lazada are eligible for Refund/Return within 15 days from when the item was delivered, only if any of the following conditions are met:. Effortless Shopping ? He is currently a freelance consultant supporting Asiaimportal (HK) Limited with content creation and research. The New Lazada Return Policy Now you might think, we’ll that’s not a problem, you have 7 full days to return it, that’s a lot of time! Lazada Return Policy Philippines was said to suffer for numerous power outages this summer due to inadequate supply of electricity as a result of scheduled maintenance of various powerplants and also, the growing need for power supply of the business sector. Alternatively, you may also wish to refer to the following articles for more information with Lazada. The latter can also choose to have their products picked up by Lazada personnel depending on their location. In Korea, Rincos operates on behalf of Lazada (instead of Timeslogistics) and delivers returned packages directly to cross-border sellers based there. Returns, refunds, and exchanges are all a part of doing business online. Lazada Return Policy for Sellers . Is Lazada responsible for scammers who advertise in their platform? If so it's not the sellers or Lazada's problem. For most items you purchase on Amazon.sg, you may request returns within the 15-day return window. Return and refund policy should typically address the following few points: 1. We also introduce you to our network of fulfillment centers, trademark agents & more. Keep in mind that the exchange rates change continuously. All items sold on Lazada Singapore are covered under the "100% Buyer Protection" and/or "Satisfaction Guaranteed". You violated that policy, so it's yours. That’s what I think so too, until I learned about the new Lazada Return Policy which is the ONLINE RETURN. From there, they would ask for the reason, whether you would prefer a refund or replacement, and a couple of other stuffs. Don’t hesitate to come by our office for a coffee if you visit Hong Kong, Best Regards, Fredrik Gronkvist, Co-Founder, I accept that this form collects my name, email and other information that may be necessary to reply to my inquiry (read our, Asia Market Entry Kit: Children’s Products, Asia Market Entry Kit: Textiles & Fashion, Asia Market Entry Kit: Beauty & Personal Care. This process will be validated under designated conditions depending on the type of product and according to the terms tied to it. Vietnam, on the other hand, doesn’t accept any returns to sellers at all. What do you mean with “responsible for”? To be honest I should have seem this coming, because the price was pretty cheap. Seller can reference Lazada Return Policy to prepare the FAQ note. 7.1 All Goods sold on the Platform is covered under the Lazada 7 Days Easy Returns or 14 Days Easy Returns depending on the Goods sold (“Return Policy”). ... Lazada Seller Policies; Still Need Help? Lazada has introduced an efficient re-routing program which highly benefits cross-border sellers. In Singapore, customer can return products within 14 days. Required fields are marked *. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead. Export2Asia.com has been quoted or mentioned in, Export2Asia was an incredible resource as we looked to expand our merchandise sales overseas, Export2Asia provided us with a understanding on how to undertake our expansion in China, Export2Asia Business package is worth every Dollar, Free Webinar: How to Sell Online to China & Southeast Asia. Lazada Philippines review from Bacoor, Cavite rated 1.3/5.0 with 3 Comments: Recently I wanted to return an item which was advertised and pictured on Lazada completely different to the item I told me to go to 7-eleven to return it. According to Timeslogistics, separate 3PL companies normally help non-Hong Kong based cross-border sellers with the collection of returned products. The most secure digital platform to get legally binding, electronically signed documents in just a few seconds. How is it possible? I’ve been there a couple of times myself, as I was absent during the days Lazada tried to ship parcels to my home in Vietnam. Widest Range of Mobile & Tablets, Home Appliances, Tv, Audio, Home & Living At Lazada | Best Prices ? Best Customer Care! What should I do if I want to apply for Refund/Return request with Shopee order? electronics. Fill out, securely sign, print or email your lazada fill in retorn form instantly with SignNow. In this article, you’ll learn the following: Lazada’s return policies are basically the same for all ASEAN countries. How to Return Items to Lazada PH and get REFUND! These laws dictate the bare minimum of a refund and return policy that you have to abide by. It also gives buyer a chance to reuse the same secondary packaging for returns and protect the item during the return journey. Help, I … Did you order a 4-TB drive? After packaging the item, I went over to the nearby POPStation. Manage your orders. Click on “Book for Self-Pick” within 15 business days from the day your item arrived in Hong Kong. Help, I … Widest Range of Mobile & Tablets, Home Appliances, Tv, Audio, Home & Living At Lazada | Best Prices ? If you operate outside of Hong Kong, your seller-selected items can be picked up at Lazada’s sortation center, free of charge. Luckily, you don’t need to have any presence in Asia at all (including Hong Kong). 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