90-Day Money Back Guarantee (Less P&H). I LOVE TO COOK! Compare ScanPan and Gotham Steel pros and cons using consumer ratings with latest reviews. SEVERABILITY. Cooking with Gotham™ Steel is like cooking on air. PRODUCT FEATURES. We purchased two Gotham Steel pans, a 12 and 10 in pans. Called customer service again telling them I was unhappy with their product. I was using the 12 1/2" pan with lid. Further warranty information can be obtained from our Consumer Care Department. All pricing is USD. The riveted stainless steel handles provide an ergonomic and secure grip. Gotham Steel Customer Service Phone Number (888) 326-0978, Email, Address We use cookies to improve your experience on our site and to show you personalised advertising. Give your cookware collection a complete makeover with this Gotham Steel 5-piece nonstick cookware set. I have bought 2 returned 1 now after the third all are warped and stick horribly if you want a warranty pay $8.95 and send it back no thanks this has to be the worst pan in the entire market I have 10 year old black teflon that are better .I would complain but no way to do it but call not wasting my time NEVER BUY THIS OR ANY COPPER PANS EVER. This is very sad I feel this way I'm ITALIAN. Gotham Steel does offer a lifetime warranty on their packaging, but their website doesn’t mention having a warranty. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. OK...I HAVE to admit this, I didn't read reviews about these pots and pans before purchasing them. I can make ANYTHING I ever dreamed of with this set. So much for the Gotham Steel warranty for their copper cookware! The whole set you can't even get clean. Find the best companies in Kitchen and Cooking category: Gotham Steel and ScanPan, Gotham Steel vs Nuwave Oven, ScanPan vs Saladmaster ... Scanpan should remove the lifetime warranty from the product if they do not intend to honor it. Use Gotham Steel™, the newest technology in non-stick cookware. I want my money back; all of it. No tariffs or duties. Buy the Gotham™ Steel Pasta Pot today for just $29.99 +FREE Shipping! Its commercials are probably making big claims in terms of quality and efficiency. I would advise no one to buy Gotham steel. Anyway, my pans/pots have held up (SO FAR) however, I have noticed a while ago and poo-pooed it off thinking I just didn't wash the pan properly...anyway, I was making oatmeal using milk (of course) and noticed specks - gold like flecks in the milk. Date of Purchase. It was very difficult getting the pieces out of the box. Item may be available in your local warehouse for a lower, non-delivered price An exclusive set from the Gotham Steel Pro Line, the Gotham Steel 2-piece Fry Pans feature a coating of super slick ceramic fused with durable titanium to ensure nothing sticks to the pan. I LOVE FOOD. MY ADVISE DO NOT, I CAN'T STRESS THIS ENGH Buy into there newly improved BS! Gotham Steel's award winning Ti-Cerama and cast textured coatings give our cookware some of the best non-stick properties around. So I resigned myself to using oil and I just noticed the ceramic titanium (seriously?) You have several numbers to contact you with but non are available to us here in Canada. Gotham Watch Company, LLC. Save your money and buy a cheap $10 pan which will work way better. I no longer have a receipt so I am sure that Gotham Steel will not reimburse me or take back these pots and pans. Poor quality My 12" pan warps and works horribly on my glass stop electric range. One of the 4 Gotham Hammered Collections can be yours today! The company policy is mail back the pan ($7.00) and send $9.95 for them to replace pan which is warranted. My partner bought into they're infomercial that included the "LIFETIME WARRANTY! C. If the claim or dispute that is the subject of the arbitration proceedings exceeds $50,000, your financial responsibility for administrative costs shall be in accordance with the Commercial Fee Schedule provided by the AAA. I LOVE this set. Your advertising is false and you are impossible to contact. If you have any questions concerning the status of your order, please contact our customer service department. ours is the LIFETIME CLAUSE GUARANTEE! 99. There was no way that I could get all 10 pieces back into the original boxes. If the claim or dispute that is the subject of the arbitration proceedings is between five thousand dollars (US $5,000) and fifty thousand dollars (US $50,000), your financial responsibility for administrative costs shall not exceed Three Hundred Dollars ($300); and. You also acknowledge and agree that you are giving up your right to serve as a representative, as a private attorney general, or in any other representative capacity, and/or to participate as a member of a class of claimants in any lawsuit filed against us and/or related third parties. Your CEO needs corona I want my money back. Get performance ratings and pricing on the Gotham Steel Nonstick cookware. The arbitration of any claim or dispute under this Agreement shall be conducted pursuant to the American Arbitration Association’s (“AAA”) United States Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer-Related Disputes. Both are useless. Congratulations on your recent Gotham Steel Cookware purchase! This would equal or exceed the price of the original purchase. I placed this order in April it is now the end of June and I have yet to receive my items that I paid for----I want my items--Who can I complain to in order to receive my items that I paid for and was never delivered. In either case the pan is o where close to the advertised pans. I wouldn't bother with their so called warranty, with shipping and handling charges it's not worth it. Nonstick copper ceramic titanium and … Is there a cover for the handle to make it easier to hold? Crap Garage Bull She It Trash. The pans are gorgeous and are so easy to clean! Complete useless waste of money and material in the pans. You specifically acknowledge and agree that you waive your right to bring a lawsuit based on such claims or disputes and to have such lawsuit resolved by a judge or jury. Everything slides right off! Pans worked great for about 3 months. First Name. Seriously people stay away from them their product is no good and THEY DO DOT HONOR their promise to the customer!!!!!!!!!!!! First off, food sticks. PLEASE READ THIS AGREEMENT CAREFULLY. The pan would sit flat but as soon as you turned the burner on it would warp and spin like a top on the bowed surface. Unfortunately, the majority of people who have purchased this pan are not happy with their purchase. It had been used a handful of times and always with silicone utensils. Check out our quick and delicious recipes for Gotham Steel™ non-stick cookware. The site does say that unused cookware can be returned within 90 days. I bought the 12 inch Gotham Steel Pan for $ 19.95 on sale at Wal Mart. Everything slides right off! I want my money back and those commercials to stop their lying!!!! OFFER DETAILS: Buy the Gotham™ Steel 9.5 pan for just $19.99 + FREE shipping and we'll send you a 2nd BONUS pan free, ABSOLUTELY FREE! We shall have forty-five (45) days from the receipt of such call (or written statement) to resolve such claim or dispute (“Resolution Period”). Either way, they want you to send along a check to cover their shipping of the replacement item, plus you have to pay to ship the damaged item to them. My $20 copper pan has failed miserably just months after purchase. surface has a chip. To get my money back I have to spend my money to ship them back.. 12" and 9" pans are garbage, everything sticks. So far the pan is fine. For customer service, please call 866-649-0159 between the hours of 8:00AM - 8:00PM EST. If the claim or dispute that is the subject of the arbitration proceedings is less than five thousand dollars (US $5,000), your financial responsibility for the administrative costs shall not exceed One Hundred Dollars ($100); B. Your choice of three different Gotham Steel Sets! THIS ARBITRATION AGREEMENT (“AGREEMENT”) SHALL GOVERN THE MANNER BY WHICH ANY CLAIMS REGARDING THE PRODUCT(S) YOU PURCHASE FROM US SHALL BE RESOLVED. All arbitrations under this Agreement shall be conducted on an individual (and not a class-wide) basis, and an arbitrator shall have no authority to award class-wide relief. I'm a firm believer in proper technique when it comes to using the correct tools in the kitchen, regardless of there testimonials claims or other! We bought this pan a year ago from Costco. I not sure about flipping them (HA,HA)'. This has to be the biggest SHAM I have ever seen! If you are using a Visa or MasterCard, please provide the 3-digit CVV (Customer Verification Value). Last Name. After about a week of use the pans are either scratched or the copper is worn thin. LOUSY PRODUCT, LOUSY CUSTOMER SERVICE!!!!!!!!! This lifetime warranty crap is just what I said crap. Please allow 24-48 hours from placing your order until it's updated in our systems. Any claim or dispute between you and us, or any of our subsidiaries or affiliates, arising out of or relating in any way to the Product or this Agreement shall be resolved through final, binding arbitration. View Cart . The quickest and easiest way to connect us 24 hours a day is by going to www.customerstatus.com. The heat is so uneven it only cooks in the middle. 6. Use it in the oven up to 500° with out solid stainless steel handle. Make delicious breakfast, soups, stews, dips, appetizers, dinner skillets, sweets and more! Average Rating: (4.2) out of 5 stars 127 ratings, based on 127 reviews. I needed help so I took everything I received to UPS for return. D. The arbitration of any claim or dispute under this Agreement shall be conducted in the New York County, New York State. Gotham Steel Cookware Set was designed with a Ti-Cerama coating that combines super strong titanium fused with super slick ceramic for the perfect balance of nonstick and durability. I called customer service and was told instructions were on the box. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. I feel none of this was my fault. A dishwasher certainly was only going to bond the food to the surface. C. The arbitrator shall not conduct class arbitration; that is, the arbitrator shall not allow you to serve as a representative, as a private attorney general, or in any representative capacity for others in the arbitration. For customer service, please call 1-888-313-0858 between the hours of 8:00AM - 8:00PM EST. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST RETURN THE PRODUCT WITHIN FIFTEEN (15) DAYS OF YOUR RECEIPT OF THE PRODUCT. that's since been revised to 30days! Today it goes in the trash, where it belongs! It was on back order. Bought a whole set for my wife for Xmas. You acknowledge and agree that this Agreement specifically prohibits you from commencing arbitration proceedings as a representative of others or joining in any arbitration proceedings brought by any other person. The final straw was yesterday while cooking rolled, stuffed beef with ample sauce around the pan...LOW HEAT...constant basting and NO LUCK!!! Mobile Number. You have to pay $9.95USD to ship it to them in order to get a replacement. The scratch-resistant and metal-utensil-safe Ti-Cerama interior nonstick coatings allow healthier cooking with less oil plus easy cleanups. BY ORDERING A PRODUCT FROM US, YOU UNDERSTAND AND AGREE THAT ANY DISPUTE BETWEEN US CONCERNING SUCH PRODUCT SHALL BE SETTLED BY BINDING INDIVIDUAL ARBITRATION IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT, AND AS SUCH, YOU WAIVE YOUR RIGHT TO A JURY TRIAL. DON'T BUY GOTHAM!!!!!!!!!! I don't know if this happens with other foods because they have 'color' to them, milk makes it more noticeable. Cooking with Gotham Steel™ is like cooking on air! I have the same problem with either. They are the worst pcs I've had the displeasure of using! The non stick surface worked for a short time then became worse than an old bare aluminum pan that I've had for years. And when I called, it was suggested I buy 2 for $19.95 because I refused to incur the shipping cost for a faulty product. Healthy, Non-Stick Ceramic Cookware. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided. Lie 2. A refund will be issued within 3 to 7 days of receiving your returned item. Product Title Gotham Steel 20 Piece All in One Kitchen Cookware + Bakeware Set with Nonstick Durable Ceramic Copper Coating Includes Skillets, Stock Pots, Deep Square Fry Basket, Cookie Sheet and Baking Pans. Gotham Steel Ti-CeramaTM Fry Pans Lifetime Replacement Guarantee Gotham Steel warrants that, for the original purchaser's entire lifetime, the Ti-CeramaTM Cookware won't have defects in material and workmanship if used only for regular household purposes. By using this website you agree to our Cookies Policy. If your credit card is an American Express card please provide the 4-digit CID (Confidential Identifier Number). Register your product and receive exclusive Gotham Steel news and discounts. Gotham Steel Nonstick 5 Quart Stock Pot with Lid, Ultra Durable Mineral and Diamond Triple Coated Surface,100% PFOA Free, Stockpot with Stay Cool Stainless-Steel … Food sticks to our 9.5 inch pan. The lifetime warranty is a joke! If any provision of this Agreement is declared or found to be unlawful, unenforceable or void, such provision will be ineffective only to the extent that it is found unlawful, unenforceable or void, and the remainder of the provision and all other provisions shall remain fully enforceable. Messy cabinets make things hard to find and look untidy. Scratches, & Pits. Can't afford new ones now. Use it in the oven up to 500° with our solid stainless steel handle. If bought directly from Gotham Steel, the pan has a one year warranty and 90-day money-back guarantee. With its amazing new technology using cyclic circulation of superheated air, food is made crispy on the outside yet moist and tender on the inside. RESOLUTION BY BINDING ARBITRATION. Made with ceramic and super strong titanium. NOT TRUE. THIS AGREEMENT SETS FORTH IMPORTANT LEGAL RIGHTS. Every pan I have sticks they have scratches on them and I don’t abuse them. The result is amazing cooking and cleaning experience. It is PTFE and PFOA free which means nothing will stick. SMALL CLAIMS. I bought the hammered pan and got an egg pan with it. Your payment and personal information is always safe. Any dispute that cannot be adjudicated within the jurisdiction of a small claims tribunal shall be resolved by binding arbitration as described in and in accordance with, the terms of this Agreement.