Do not vacuum over the cord. Collect the soiled linen and throw in the linen bag. Wait for five seconds to hear the guest’s response. As much as possible allocate a room close to or on the same floor to the existing room and describe it to the guest. On seeing a guest, the staffs are greeting the guest depending on the time of the day along with a smile. 22. Q2. The average time to clean a guest room is about 20 minutes. Fold the duster and make it … [SOP] Housekeeping – Dusting Read More » When the guest opens the room, wish him according to the time of the day, using his / her name “Good morning Ms. Brown, My name is Tono from Room Service.” Announce the order by saying “Your coffee/ tea / drinks, Mr. Brown.” If it’s in the morning, take the paper from the door and place it in the rack or in the writing table neatly. As the guest opens the door wish the guest by his name and the time of the day. Never knock on a guest room that has hung a privacy sign, even if a request has been made. Shut the door of a room so that the vacuum cleaner noise does not disturb the guests. Cleaning Guest Room Procedures 1. Houseman knocks the guestroom door thrice. Q1. Wear the plant sleepers and enter in the wash area. All amenities are replenished in bathroom. If it is a matter which will take time, tell the guest-specified time in which you are able to get back to him. Personal Protective Equipment (PPE)3 should be removed and hand hygiene carried out immediately prior to leaving the room/ area. Do not deliver any items into the room if nobody answers. Hotel Room Inventory Making room inventory is a continuous process in any hotel industry. If the guest allows you to enter by calling out “Come In”, you may enter the guest room. c. Wait 10 seconds for guest to respond. If the guest returns while you are cleaning, offer to finish later. SERVING IN GUEST ROOM Enter Guest’s Room 65. Ask to see the guest’s room key to verify that the key and room number match. SECURITY STANDARD OPERATING PROCEDURES 1 COMPANY PRIVATE TABLE OF CO TE TS Page Introduction 3 CHAPTER 1. f. Documentation of health concerns and resolution of veterinary treatments (SOP #006). Q4. SOPs / Engineering / Entering The Guest Room. Perform dusting of the room. All glassware and Ashtrays have to be cleaned. How to find out the guest requirements? After knocking the door how long should you wait? a. Bathroom is cleaned according to procedure. https://parbinanusantara.blogspot.com/2015/10/kosong_55.html Enter the room according to the procedure of entry to guestrooms. What all to be check after servicing the room? SOP – Housekeeping - Entering rooms and greeting guests SOP Number: HK - 01 ( SOP serial number and department code ) Department: Housekeeping – Guest Room Maintaining Q5. SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Front Office - Open in room Safe/Locker On Request, SOP - Front Office - Generating Reports [Routine Report, Emergency Reports], SOP - Front Office - Handling Guest Awaiting For Room, SOP - Concierge / Bell Desk - Incoming Item or Packages Delivery, SOP - Kitchen Stewarding - Pool Bar Cleaning, SOP - Kitchen Stewarding - Mobile Hot Box Cleaning, SOP - Kitchen Stewarding - Handling Chemicals & Safety Procedures, SOP - Kitchen Stewarding - Cleaning Deep Freezer / Walk-in Freezer, SOP - Kitchen Stewarding - Deep Fryer Cleaning, SOP - F&B Policy Setup - Departmental Meetings and Briefing, SOP - F&B Policy Setup - Outlet Operating Hours, SOP - F&B General - Meal Coupons / Meal Vouchers, SOP - Engineering - Different Modes For Starting Diesel Generator (DG) Set, SOP - Engineering - Remote Control/Keyboard Battery Replacement and Cleaning, SOP - Engineering - Remote Control and Keyboard Testing Procedure, SOP - Engineering - Equipment Maintenance and Repair Standard, SOP - Engineering - Handling Maintenance / Work Order Request by Housekeeping, SOP - Housekeeping - Handling Guest Room Found Open, SOP - Housekeeping - How to inspect VIP Rooms / VVIP rooms, SOP - Housekeeping - Packing for Out of Order rooms, Front Office - Guest Dispute / Allowance Voucher Format, Front Office - Welcome Letter All Inclusive Package, Concierge - Excursion Request Form Sample, Front Office - VIP Amenities Request Order Form. Give the guest required time to finish his/her current work and wait until the guest comes. h. Knock on door (quite loudly) – use knuckles not keys or any other item as it could mark the door … See you around and happy Hoteliering. Whom to be reported in case you find any issues with TV / Bulbs etc? Why should we replenish all guest amenities with a new one while servicing a ‘Vacant departure room’? (Maintain photograph for standard amenity placement). Your pledge: To provide freshen up a room in readiness for guest to sleep. SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Front Office - Open in room Safe/Locker On Request, SOP - Front Office - Generating Reports [Routine Report, Emergency Reports], SOP - Front Office - Handling Guest Awaiting For Room, SOP - Concierge / Bell Desk - Incoming Item or Packages Delivery, SOP - Kitchen Stewarding - Pool Bar Cleaning, SOP - Kitchen Stewarding - Mobile Hot Box Cleaning, SOP - Kitchen Stewarding - Handling Chemicals & Safety Procedures, SOP - Kitchen Stewarding - Cleaning Deep Freezer / Walk-in Freezer, SOP - Kitchen Stewarding - Deep Fryer Cleaning, SOP - F&B Policy Setup - Departmental Meetings and Briefing, SOP - F&B Policy Setup - Outlet Operating Hours, SOP - F&B General - Meal Coupons / Meal Vouchers, SOP - Engineering - Different Modes For Starting Diesel Generator (DG) Set, SOP - Engineering - Remote Control/Keyboard Battery Replacement and Cleaning, SOP - Engineering - Remote Control and Keyboard Testing Procedure, SOP - Engineering - Equipment Maintenance and Repair Standard, SOP - Engineering - Handling Maintenance / Work Order Request by Housekeeping, SOP - Housekeeping - Handling Guest Room Found Open, SOP - Housekeeping - How to inspect VIP Rooms / VVIP rooms, SOP - Housekeeping - Packing for Out of Order rooms, Front Office - Guest Dispute / Allowance Voucher Format, Front Office - Welcome Letter All Inclusive Package, Concierge - Excursion Request Form Sample, Front Office - VIP Amenities Request Order Form. In cases where rooms display a “Do Not Disturb” sign, a card will be placed under the door inviting guests to call for service if desired. if there is none, knock on the door and announce presence. This SOP is applicable to all plant employee (Gents) entering from primary change rooms. Name of the SOP: Vacuuming an area. Wash and dry the hands and enter into the change room. Room has to be spic and span at every given time. Observe the sign on the door. Knock twice announcing “maintenance” after each knock. This recording process is called posting. Other hand most of the hotel margin comes through guest rooms.Here it become a huge responsibility for Housekeeping department to provide a neat and tidy Room to the guests.In this article we will learn … Collect the soiled linen and throw in the linen bag. Clear the garbage according to the procedure of removal of garbage from dustbins. Completion time is written as each room is. 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