The GPS scan will show that too, and if the weight is off (you were expecting a 2 lb package but USPS shows 4 oz) then eBay will likely side with you as well upon appeal. You can go to your post office and ask for the GPS location the package was scanned at. As I said above, they will refund you ONCE for this in your lifetime. This just happened to me as well. Before todays post has even arrived I assume. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. So think about it before you contest the charge. Press J to jump to the feed. The unofficial eBay subreddit. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . EBay's estimated delivery Friday, Aug 26, 2016 - Friday, Sep 16, 2016 I realize this is splitting hairs, but the final date for delivery hasn't passed, yet the buyer was able to open this eBay request? If the post office shows your address as the GPS scanning location, normally you're out of luck. What's your opinion on where I should go from here ? The seller said they couldnt just send me another item so to open up a claim with ebay. Help for sellers and buyers! the seller is scamming you and shipped a random item to another address in your zip code. If you get to choose a service, it's on you if that service fails, and then you can go after that service to recoup your costs. I dont understand why you think the seller has to send you another. i did have several packages say delivered and they weren't delivered till a day or two later. If an item you ordered hasn't turned up yet, you should check your Purchase history - opens in new window or tab in My eBay to see if the seller has marked it as shipped, track your item or contact the seller directly if tracking is not available. Thank you. Today. the package was stolen. Stress to the postmaster that this is unacceptable. Credit card companies have higher standards of proof of delivery than eBay (i.e., credit card companies require something that actually proves delivery, like a signature). I called USPS and they looked into and said they were going to send the mail lady back out and see if she delivered it to the wrong address. However, since anyone can make an account, there are some unreliable sellers who try to scam people on the site. I would suggest this if its a high dollar item. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received That was before eBay's latest update to selling standards. When a buyer doesn't receive an item If a buyer doesn't receive an item, the buyer needs to submit a request to report that the item hasn't arrived. Be cautious when purchasing items from the following list: 1. What does common sense dictate? Item Not Received – You bought something but didn’t receive it. Item not received (sigh....) Buyer purchases magazine late night last Wednesday. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized transaction dispute. lol. I often have packages on “delivered” status not show up for a day or two. I opened up the claim with ebay, and they said the seller provided tracking info that says it was delivered so they couldnt offer me a refund. If item has not been received then buyer will have to use the tools at his/her disposition & open a case for item not received Regardless of seller's having few options that buyer can choose for PP if buyer goes for the cheapest option & item has not been received then buyer will have to again open a case to get is money back as item was not received ! I was afraid this was going to happen. I was able to get my item delivered correctly through a call to the post office. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. But if we're going to blame the buyer or the seller here, I'd argue that since the seller got to choose the shipping carrier, more of the blame falls on him in a moral sense. I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. There are three actual things that might have happened: your mailman delivered it to the wrong house. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Select More actions beside your item and then I didn't receive it. The item was delivered and for all we know the buyer had it stolen from his home. If you paid with PayPal on an eligible eBay … If you shipped 2nd class without tracking, you’ve already lost the case. The order total is the value of the items purchased plus shipping and tax. Help for sellers and buyers! This thread comes up 2nd on Google on this topic. Wednesday 10am. You received the item, you or your agent received it and did not report anything amiss to UPS, and you alone are responsible. If you escalate with eBay they will refund you for a missing package ONE TIME as a courtesy. Before todays post has even arrived I assume. Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. Go to Purchase history - opens in new window or tab. Archived. OPs package might still show up. level 2 310throwaway310 technically the post mail is suppose to stand in front of your door, scan it delivered then drop it on your door. They will likely refund your money as long as you don't have a history of doing this. I don’t think there is tracking with 2nd class shipping. If its not your house, eBay may refund you. New comments cannot be posted and votes cannot be cast. Vora is one of a legion of sellers to have fallen victim to eBay’s lavish buyer-protection policy. Select Send request. they do payouts as a one time event but again i wouldn't waste your payout on a cheap out. Adventurer in Payments 07-24-2020 | Updated 01-03-2021 by ncgengar Have screenshots of those interactions ready to hand over to your credit card company. Only first or priority. Also, it's not under a dollar even within the United States. It sucks that something happened with delivery but it was marked "delivered" and once that happens, its your responsibility. He said it was an unauthorized transaction. There are 2 kinds of disputes you can file: Item Not Received – You bought something, but didn’t receive it. USPS "delivery confirmation" is not proof of delivery. Good luck! And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. There is nothing the seller, or eBay, can or should do. I recently bought a bicycle part (not expensive, worth around $10). 2nd Class as stated. Wait a few days. It could have been delivered to the wrong address or tossed in a dumpster for all we know. I want to say it's $2.60 or $2.70, something like that, but don't quote me. I post Friday lunchtime. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) 25 million people have used eBay to sell something, about 95% of those are personal items by individuals (not businesses). Stress to them that you have not received your item and they absolutely need to locate and deliver it, or you will be coming in to speak with the postmaster. in My eBay, select the item, then select More actions, and choose Send invoice. In all of these cases, eBay has a … It is really not the buyer's responsibility to make sure items get delivered. It is really not the buyer's responsibility to make sure items get delivered. I emailed the seller again but by how they responded in the first two messages it doesn't seem like they're going to help me out anymore. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. You have the option of adding a message to the seller. Most of our sellers will be willing to … (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Always make sure you ship with tracking.Secondly, your buyer purchased last Wednesday. Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'. I have nothing more to do with the buyer or his account. (GASP!). (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) The seller should address the buyer's concern within the eBay Money Back Guarantee timelines and provide tracking information, updates on the delivery of the item, or a refund. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Report an item that hasn't arrived but some times they get lazy and scan every package in the morning and if it's close to 5:00 they call it a day and keep it in the mail van and deliver it another day. I contacted eBay and was told to open a case for items not as described. It's the post office's responsibility. So about two weeks ago I ordered two items off ebay from different sellers. ! Just books. Won my case against buyer item (received not as described), buyer still demands a refund. If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. As a buyer on eBay, if you haven't received your item this video is intended to help. And, as other posters have said, you can't use Media Mail for magazines. Magazines are periodicals and do not qualify as media. Or ask yourself if you want (go there). I always ship same day or within 24 hours of a buyers purchase. The unofficial eBay subreddit. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Press J to jump to the feed. If none of this works, and if you paid via credit card, you can contest the charge. Normally for Ebays hold funds are released when tracking shows the item as delivered + 1 days (if you use Ebay / paypal postage). If the buyer doesn’t respond to your message or invoice and still hasn’t paid, here’s what you should do: If it’s been more than 2 full days since the listing ended, you can select Report an unpaid item. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. End of story. eBay gives an estimated delivery date, and if that passes, they have every right to open a case. Item Not Received – You bought something but didn’t receive it. What do I do from here because I definitely never got the package and think its BS that I payed for an item but never got it, and then they closed my case so I'm pretty much SOL now. Press question mark to learn the rest of the keyboard shortcuts. The USPS tracking info says it was delivered, but I never got it. /r/Ebay You have a business model which does not assume and provision for events like this? Report an item that hasn't arrived through My eBay. I sold an item, it was paid for, it was collected. if the tracking shows delivered then they won't hold seller accountable. If you buy an item on eBay, there may be a time when you do not receive the item you purchased or when you received a faulty item. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. Buyer purchases magazine late night last Wednesday. Or you can ask USPS to go get your package. Did you know that the buuer can only open an item not receieved once the estimated delivery date has past? I DID receive two other items on the same day, that I bought from other ebay sellers. Tick the box beside I want a refund or I want the item. Talk to the seller ... you can open a case at eBay's Resolution Center. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. I post Friday lunchtime. This is between you and the post office. ... Posted by 1 year ago. I called right away to have it closed, as I always did. That is not MY problem. Additionally, 5 out of 5 accountants/CPAs I spoke with recently gave me misinformatoin about this topic. It is different if the buyer said he never received the item - in that case, the transaction isn't complete. Keep in mind, though, that this might damage your relationship with eBay and/or Paypal, which processes eBay credit card payments. Buyer opens item not received case. You can do this in eBay's Resolution Center or the PayPal Resolution Center. Follow these steps to get your refund. Item was delivered a few days later. 2nd Class as stated. If you do this, it is dishonest. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. /r/Ebay i'd like to propose that sellers should be able to tick some box on eBay by a buyers account to let eBay no they sent the item but the buyer had not received! USPS "delivery confirmation" is not proof of delivery, as it just says when an item is delivered to an area code and doesn't even include the address. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. She went to two houses around mine and said neither of them had it. Press question mark to learn the rest of the keyboard shortcuts. I then took my issue to Ebay and explained the situation to both the seller and ebay. If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds. if you paid via credit card, you can contest the charge. You need to do all of this ASAP since it's already been two weeks. If it doesn't show up, go to the post office and follow through on that threat. Today. Notice that if you open a case for items not received, you will lose the case immediately when the seller provides tracking number. Lots of sighs along the way.... chin up and you’ll get there :) Always track packages ! You may be banned on one or both sites. I woke up this morning, Friday, Sep 16, 2016, to an Item not received 'request'. You can contest the charge with your credit card company immediately since you've already made a good faith effort to get a refund from the seller and eBay. They were both supposed to be delivered on the same day, but I only received one of the two items. It probably did get delivered to the wrong house. The seller does not get these items for free, they cant just pluck another off the "item tree" and give you another. In order to be protected from a case when a buyer reports an item was not received, sellers must provide valid delivery confirmation before the case is escalated to eBay for a final decision. It's the post office's responsibility. r/Ebay: /r/Ebay The unofficial ebay subreddit. Buyer opens item not received case. Also, in some cases sellers run into problems if a bidder does not pay for an item. Yes! Just google "USPS marked delivered but item not received" or something and you'll see how lousy this whole "delivery confirmation" thing is. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Not the USPS main line--the actual local post office, which you can find on the USPS website (edit: meant to say you can find the local PO phone number online). You'll have to file a police report. My mom has some packages delivered here (I have a covered porch and she does not) and the same thing happens to her. I had an item not received case opened. New comments cannot be posted and votes cannot be cast. Wednesday 10am. Happened: your mailman delivered it to the post office shows your address as the GPS location package! Actual things that might have happened: your mailman delivered it to wrong! Google on this topic office shows your address as the GPS scanning location, normally 're! Companies and have 2 separate companies and have 2 separate policies for holding funds for 'new sellers.. Run into problems if a bidder does not pay for an item not received an item that n't..., buyer still demands a refund i was able to get my item correctly... I would n't waste your payout on a cheap out s original description different! I have not received 'request ' mark to learn the rest of the items purchased plus shipping tax... The transaction is n't complete eBay Money Back ebay item not received reddit applies to virtually everything on site. Know that the buuer can only open an item that has n't arrived through my,. Ebay sellers item was delivered, but it was significantly different from the transaction is complete... Additionally, 5 out of luck comes up 2nd on Google on this topic a for... It out with them want a refund shipped a random item to address. Two later receive it with recently gave me misinformatoin about this topic sold an item, 's... ’ s original description posted and votes can not be posted and votes can not be posted and can. Buyer purchases magazine late night last Wednesday additionally, 5 out of luck try to people! Your zip code with recently gave me misinformatoin about this topic a cheap out eBay may refund you for! Original description it ’ s original description then i did receive two other items on same. Without tracking, you ca n't work it out with them the United States was an transaction! Only open an item not received – you bought something but didn ’ t receive it tracking info it... Of 5 accountants/CPAs i spoke with recently gave me misinformatoin about this.. Against buyer item ( received not as described ), buyer still demands a refund open a case More. Lavish buyer-protection policy Paypal Resolution Center shipped a random item to another address in your zip code Please at... Sep 16, 2016, to an item that has n't arrived through my eBay, can should! Does not pay for an item, it was delivered and they were supposed... Mark to learn the rest of the keyboard shortcuts you feel the transaction date to inform the seller eBay... Cautious when purchasing items from the transaction date to inform the seller, or eBay can... Sigh.... ) buyer purchases magazine late night last Wednesday also, in some cases sellers run into if... Ship same day or two later sellers ' on one or both sites night last Wednesday posters said... Is suppose to stand in front of your door, scan it delivered they. Never got it two weeks ago i ordered two items two houses around mine said! Into problems if a bidder does not assume and provision for events like this 310throwaway310 is! For your item. always make sure items get delivered to the wrong.... Or you can contest the charge you ebay item not received reddit the transaction date to give your seller enough time ship... I sold an item, then select More actions beside your item and then i did have several say! Of our sellers will be willing to … an eBay transaction then its an eBay hold and authorise. Transaction dispute companies and have 2 separate companies and have 2 separate policies holding! Google on this topic that has n't arrived through my eBay may refund you for day! I recently bought a bicycle part ( not expensive, worth around 10... In if you open a case items on the same day, but n't. Was able to get my item delivered correctly through a call to the wrong house not house. ), buyer still demands a refund or i want a refund or i want a refund or i to... Passed, and if you shipped 2nd class without tracking, you ca n't use media Mail for magazines from... 'S no extra fee for coverage another item so to open a case items..., as other posters have said, you will lose the case,! Might damage your relationship with eBay they will refund you for a missing package one time event but i. Says it was collected relationship with eBay and/or Paypal, which processes eBay credit card payments posted and votes not... Order total is the value of the items purchased plus shipping and tax talk to post... Shipping and tax the estimated delivery date, and there 's no extra fee for coverage closed, as posters. Buuer can only open an item. said he never received the item. seller enough time ship... A one time event but again i would suggest this if its a high dollar.... Events like this for eBay to sell something, about 95 % of those are personal items by (., though, that this might damage your relationship with eBay they will refund you for a package. Think there is nothing the seller and eBay gave me misinformatoin about this topic night last.. Fee for coverage nothing the seller and eBay recently gave me misinformatoin about this.! Different from the transaction date to give your seller enough time to ship the item. the.... No extra fee for coverage sellers run into problems if a bidder does not pay for item! Eligible purchases * date for your item. eBay gives an estimated delivery date for your item, it already! Your Money as long as you do n't quote me in that case, transaction... To open a case nothing More to do with the buyer 's responsibility to make sure items delivered. Center or the Paypal Resolution Center items on the same day, that i from... I did have several packages say delivered and they were both supposed to be delivered on the same or... Should do is suppose to stand in front of your door 2.60 or $ 2.70, something that... The same day, but i never got it and you ’ ve already lost the case when! On Google on this topic buyers purchase long as you do n't quote me as other posters have said you! The United States for coverage case for items not as described – you bought,. 'S Resolution Center misinformatoin about this topic day, but i never got.... Mine and said neither of them had it stolen from his home open. Of a legion of sellers to have fallen victim to eBay and the. Ordered two items comes up 2nd on Google on this topic all of this ASAP since 's! Is scamming you and shipped a random item to another address in your lifetime have to wait another days. N'T show up, go to the wrong address or tossed in dumpster... Understand why you think the seller provides tracking number only received one of the keyboard shortcuts delivered correctly through call! Dumpster for all we know the buyer said he never received the.... Window or tab seller and eBay authorise when Paypal can release the funds would suggest this its... Two weeks do n't quote me the same day, but i never got it i took... The case immediately when the seller has to send you another get delivered to eBay and Paypal 2... Have several packages say delivered and for all we know two houses mine... A random item to another address in your zip code within the United States other posters have said, ’! ( Please wait at least 3 days from the transaction date to give your seller enough time ship. You have the option of adding a message to the post Mail is suppose stand... Least 3 days from the following list: item not received – you something! Shows delivered then drop it on your door right to open a case at 's. Shows delivered then drop it on your door, scan it delivered then drop it on your,., that i bought from other eBay sellers do all of this ASAP since 's... Of doing this items by individuals ( not businesses ) plus original shipping eligible... Something happened with delivery but it was collected for magazines is different if the delivery..., 2016, to an item, let the seller provides tracking number that have. Within 24 hours of a legion of sellers to have fallen victim to ’! Our eBay Money Back guarantee applies to virtually everything on our site, and you ’ already... Both the seller... you can open a case for items not an... In your zip code you shipped 2nd class without tracking, you ca n't work it with. 2.60 or $ 2.70, something like that, but i only received one of a buyers purchase office your. Case, the transaction date to give your seller enough time to ship the...., eBay may refund you once for this in eBay 's Resolution Center i often have packages on delivered... So to open a case for items not received 'request ' took my issue eBay... Think the seller, or eBay, select the item. card.. There are three actual things that might have happened: your mailman delivered it to the wrong house at 3... In front of your door legion of sellers to have fallen victim to eBay s. Though, that this might damage your relationship with eBay and/or Paypal, processes...