So that we can support those in the most vulnerable situations please only call if it is urgent. The table below shows how RBS performed in our latest mortgage satisfaction survey, in which we gathered feedback from real RBS customers on everything to do with their mortgage, from the application process to value for money. For him to get back his unauthorised overdraft charges I have to prove that I told them to transfer £100 and not £1000. Nothing great, but no problems, which kept the hassle factor at a minimum. wendoid (1 review written), I have been a Bank of Scotland Current Account customer for a number of years and used to be quite happy with the service although they never seemed to have the best rates. I phoned today and am Still waiting! Whenever there is something to action or query, however basic, my heart sinks. Written on: 23/05/2015 by Mylesc500 (1 review written) We have had 2 Bank of Scotland business account for almost 30 years, but not for much longer, When we had a business manager locally, they were only a phone call away and any issues were dealt with swiftly and effectively. I don't know if it is the Halifax merger, the troubles they fell into, the merger with Lloyds, or being in the public sector. “I have been a Bank of Scotland Current Account...” Written on: 23/08/2004 by wendoid (1 review written) I have been a Bank of Scotland Current Account customer for a number of years and used to be quite happy with the service although they never seemed to have the best rates. This year is no different with scores of 61% and 62% respectively. by Bank of Scotland 6. Clydesdale 12. " This might be because you’re bankrupt, in financial difficulty, or if we’re not able to obtain information about your credit history. The Bank of Scotland offers the Current Account Switch Service, so you should be able to completely move your current account within seven working days. The Silver Account carries a monthly fee in return for AA membership, Travel Insurance, Mobile phone insurance and Card Protection. Basic bank accounts are designed for people who don’t qualify for other types of current account, typically because they have a poor credit history. London_Paolo (5 reviews written), I have been a Bank of Scotland customer since the early 1980s. Read More, " Here’s the full list of providers we’ve considered and how many of their customers said they would recommend them to a friend. by All you need to do is tell us the details of your old bank account and when you want the Switch to start. A free inside look at company reviews and salaries posted anonymously by employees. To qualify, each calendar month simply pay at least £1,000 into your account, stay in credit (above £0) during the monthly billing period, and pay at least two different Direct Debits from your account. Personal Review Our Personal Review is the ideal way to check whether you're making the most of your money. Royal Bank of Scotland (RBS) and its subsidiary Ulster Bank are perennial low scorers. Customer services staff are undertrained on Halifax procedures now adopted. The worst (and best) banks have been revealed by the Government, as part of tough new measures designed to improve customer service. omayj One garage manager (Texaco) had the machine removed and replaced with an… Vantage can also be added to existing Bank of Scotland Silver, Gold and Premier accounts. I only have another 6 weeks to send my tax forms back to the Inland Revenue. It takes them a minimum of 5… I know there will be problems and it will take hours and hours spent on the phone to the call centres to resolve… This includes 5% on balances of up to £2,500 with Nationwide's FlexDirect account (dropping to 1% after the first year) and 3% on balances of up to £1,500 with TSB's Classic Plus . The Co-operative 9. Read Full Review, " Read Full Review, Written on: 10/02/2012 by Book an appointment with … Lloyds, Halifax and Bank of Scotland have said they plan to close 13,000 accounts in total, though others haven't given figures. Read More, " They used to be very good, but not now. Account details and transactions can be managed online and on the Bank of Scotland app. Every year, Moneyfacts reviews the current accounts available and rates these based on their product features and the benefits they bring to consumers. " (2 reviews written), I have tried twice now to get a statement about interest and tax for last tax year from the Bank of Scotland. I've been a BoS current account holder since 1987. Avoid at all costs (1 review written), I requested a transfer of £1000 from my Bank of Scotland Current Account to my husband's account (we do this each month), they told me they'd done it. You’ll also need to: be aged 18 or over; be permanently living in the UK; close or switch from any existing Santander bank account. Opens in a new browser window. kennannlin Read Full Review, Written on: 11/08/2004 NOT ethical at all! RBS holds this year’s unwanted record for the most two-star ratings (telephone service, account benefits, complaints handling, branch service and overall customer service). Yorkshire Bank and Halifax 10. My husband then paid his credit card bill for us to find out 5 days later that they had only transferred £100. With so many different current accounts now available, you can read these honest Bank of Scotland Classic Account reviews to find out what life as a Bank of Scotland customer is really like. Opens in a new browser window. 34 Bank of Scotland reviews. We now have what is called a 'relationship manager'. Compare leading banks' current accounts. Visit the Bank of Scotland Facebook page. We are experiencing a high number of calls at the moment. Staff over the phone have been extremely unhelpful and I even tried to get it from my branch without any success. Call 0345 602 0304 (lines are open Monday to Sunday 7am – 11pm) to arrange your no-obligation Personal Review at any of our branches. Whether you save with Bank of Scotland or not, we'll gladly review your accounts and discuss the right balance to meet your financial needs. Royal Bank of Scotland (RBS) is part of the NatWest group, along with NatWest and Ulster Bank. Incredible. To be eligible for a Santander 123 Student Current Account, you’ll need to be studying for an undergraduate course (for at least two years) or an apprenticeship (level 4 to 7). BEWARE! Read Full Review, Written on: 20/05/2009 Smart Money People is the place for Bank of Scotland reviews. 35 Bank of Scotland reviews. Read Full Review, Written on: 27/07/2004 In the review below, you’ll learn about all the benefits and perks of this account. Our wide range of savings means we're likely to have accounts to suit you. Bank of Scotland Vantage Account reviews come from people like you! Bank of Scotland plc. It even closes your old account. There are no managers to speak to, they will take your money and ot... Bank Of Scotland Moneyback Current Account - Ask a question now Refine your search Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. They do not cover you for anything and insist that their approved e... This bank is a thief! Book an appointment with your local branch to talk through your needs. Read Full Review, Written on: 23/08/2004 But it's possible larger numbers may be affected in due course, with many Brits resident in Europe – according to recent estimates from the United Nations, some 1.4 million people born in Britain live in the EU. I live in South Hampshire and where ever I go and want to use a Bank of Scotland ATM machine, they are either broken or out of cash - for long periods. (2 reviews written), I have had a Bank of Scotland account for more than ten years, and it was always OK. Bearing in mind the majority of ATM machines in garages in this locality are Bank of Scotland owned and managed. The exchange rate that will apply will be the relevant Bank of Scotland Standard Exchange Rate. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. This includes how easy it is for consumers to open and use the accounts, the availability of credit interest and any penalties charged. This includes transferring your salary, direct debits and standing orders. Coronavirus (COVID-19) packaged bank accounts update. alectoris Once you’ve activated Everyday Offers, just activate each offer to earn cashback on your next purchase. Hello people - I only want information about my account, its not rocket science!… The spread of coronavirus has resulted in considerable disruption to travel plans and changes to travel insurance policies, including those offered as part of packaged bank accounts. " We will change the payment from the account currency to the currency requested before making the payment. wendoid (1 review written). Bank of Scotland Reviews 3.97 / 5Great overall rating Bank of Scotland values are putting customer first, keeping it simple and making a difference together. " Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking. Avoid How to open an account First Direct 3. Read More, If you are commenting on behalf of the company that has been reviewed, In 2005, it was the first service to launch a prepaid credit card in the UK, and it was the first non-bank to launch a current account. I had cause to use the AA breakdown service around 6 weeks after upgrading, only to find I hadn't been registered with them and had to argue for over an… Money you hold in bank current accounts or savings products are covered by the Financial Services Compensation Scheme (FSCS), up to a limit of £85,000 per person, per financial institution. Royal Bank of Scotland Interest Paying Current Account - Ask a question now Refine your search Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Since being taken over by Halifax, the service and the competence seems to have gone out of the window. How do I decide which account … Bank of Scotland has one current account available for students – the Bank of Scotland Student Current Account. I upgraded to a Silver Account in January 2012 after which has followed the most disgraceful customer service I have experienced from any service provider. You have to wait usually a minimum of 5 minutes to get through on their phone service, 20 minutes in a cue to speak to be served in their branches (once you have found one!- and that's in Scotland!) Currency Account Terms and conditions and Interest and Fees (PDF) Our Personal Review is the ideal way to check whether you're making the most of your money. Telephone banking staff are rude and… Our Bank of Scotland Basic Account may be available if you don’t meet the conditions for one of our other current accounts. (4 reviews written), I wonder how many people reading this review will click with a daily familiarity concerning the failure of Bank of Scotland ATM machines up and down the country. by Please plan in an hour to make the most of your review. Metro Bank 2. No interest paid on balances over £5,000. View all our savings accounts to help you choose the right one, Please Enter to access social media links. Lloyds Bank 7. Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. - 5. - 11. Cherrypip please consider, by 1,000 people answered and told us how happy they are with their current account provider. " Visit the Bank of Scotland Twitter page. 1. Bank of Scotland Business Banking Services Current Accounts. Nationwide 8. And remember, if you are a Bank of Scotland customer, you can write a short review here to help other potential customers. A free inside look at company reviews and salaries posted anonymously by employees. Read More, " 1 To be eligible for Everyday Offers you need to be over 18, have a Bank of Scotland current account, a Bank of Scotland debit and/or credit card and be registered for Internet Banking. by The customer service is TERRIBLE. Current accounts are available for new businesses, and businesses with an annual turnover of over £3m, £3m-25m, and £25m+. In July 2019, we ran a customer satisfaction survey on current accounts in England, Scotland, Wales and Northern Ireland. Read More, " Registered in Scotland No. Find out the rate by calling 0345 982 5319, or by speaking to us. Quick & simple comparison helps you make a decision to apply online today. I am now going to change my bank as the customer service has gotten so bad, it is unbearable. The last time I called was almost 3 weeks ago. SC327000. The Current Account Switch Service will do all the work when it comes to switching, moving everything across from your old account all within 7 working days, including Direct Debits and standing orders. Barclays and Tesco Bank 4. by Visit the Bank of Scotland YouTube page. Recently, I transferred £1,500 to my son’s RBS account, for him to pay rent which is £1,100.00 as he recently switch to bloody RBS from Halifax which he regrets! The account number, sort code and debit card number of the bank account you want to switch to Royal Bank The account number and sort code of your existing Royal Bank current account The Current Account Switch Service will move everything across from your old bank account to your Royal Bank current account within 7 working days. If you want to really max the interest you earn, other top-paying current accounts pay higher interest rates than Lloyds and Bank of Scotland or easy-access savings. New accounts & Switching accounts. So many things go wrong. Find up-to-date information on what policies cover at what coronavirus means for your travel insurance To calculate the top 5's we take the following factors into account: Bank Of Scotland Current Account - Ask a question now, “I have had a Bank of Scotland account for more than...”, “I have been a Bank of Scotland Current Account...”, “I have tried twice now to get a statement about...”, “I wonder how many people reading this review will...”, Card One Banking - www.cardonebanking.com, thinkmoney Managed Current Account www.thinkmoney.co.uk, Lloyds Bank Platinum / Gold Current Accounts. Read Full Review, Written on: 09/06/2004 Types of current accounts from Bank of Scotland From a very basic bank account with no overdraft options to a premium option packed with insurance benefits, Bank of Scotland has a full range of current accounts that can suit different people and needs: Reward and incentive accounts Royal Bank of Scotland Current Account - Ask a question now Refine your search Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. They offer basic facilities for receiving money and settling bills, without overdraft facilities, though you qualify for a normal debit card which can be used at ATMs and online. When was the last time you had a good look at your savings plans? 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