At this point I realized the company is playing games. They referred me to ebay to make the purchase and told me what to order. Our account manager should've contacted you and provided you a full refund of your... The customer has agreed on a full refund for his wine cooler. 10,972. We are very grateful that you have been so cooperative with us and allowing us to better fulfill your needs. I just want the replacement lights. I have a three year warranty on an electric fireplace that has stopped working. Mr. agreed to this offer and has yet to get back to us. label. I replied with another screenshot of the ebay page showing the link is broken. As promised by the business a credit was posted to my CC account. Not only did I recieve the wrong filter they are completed rusted. In reality, it went nowhere. The time was immediate. The shower unit is completely non-functional and has been since mid-July. Being that Im immunocompromised I will not allow anyone in my home to take the photos for me so I replied to the email on 6/17/20 explaining the situation and asked if they have them in stock or can provide a working link to purchase. AKDY is a manufacturer of high-end home improvement products that help you make your home a better place to live. I screenshot it and sent an email to advise the link didnt work and received a reply on 5/21 apologizing and requesting pics of the lights removed showing the connection ends. ☀Best Prices For☀ ^^ 64 x 31 Freestanding Soaking Bathtub AKDY Discount Prices For Sale 03 Jan 2021 [Good Price]. When you buy AKDY Home Improvement AKDY 36” Island Mount Range Hood Embossed Copper Touch Control for Kitchen or any Kitchen & Dining product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. We have reached out to Mr. on 8/12 and 8/13. Please note that with internal research as well as the confirmation that you provided, I see that a resolution has been provided to you. That was on July 24, 2020. Ventilation Hood, user manuals, operating guides & specifications On July 8, 2017 I purchased an ADKY 21 Bottle Dual Zone Thermoelectric Freestanding Wine Cooler, Amazon Order number 111-3203 from ADKY Appliances. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. When I brought this to their attention they asked me to supply a picture of the part, which I did. After a year and a half, the first shower unit began leaking. This sleek AKDY RH0339 36" under cabinet This sleek AKDY RH0339 36" under cabinet range hood is driven by style, featuring a brushed stainless-steel exterior. Money was refunded. We are deeply sorry for the inconvenience. Have something to share about AKDY Appliances? Since 2006, we have stayed on top of industry trends to provide our customers with a wide range of the latest designs and best materials, at some of the most affordable prices on the market. Regardless, the leaking finally stopped after I swapped the cartridge. Where the water lines thread into the faucet were stripped. *** | Admin Assistant [64 x 31 Freestanding Soaking Bathtub AKDY] ☀☀Best Prices For☀☀ 64 x 31 Freestanding Soaking Bathtub AKDY [☀☀Best Buy For This☀☀]. We are reaching out to the customer to suggest a refund and provide the support that the customer deserves. AKDY 30 in. The cooler model number is SC-21ASF, and the cooler has a three (3) year warranty against manufacturing defects. Deal with people who care because it's really all about customer service. If was clear from the photo it was not the same part offered on their website. Nowhere in the site does it state this. I contacted the company multiple times for parts to repair and they finally said they don't have any since the model is discontinued. Übersicht. AKDY Appliances Jobs in Rancho Cucamonga; Jobs Tips; 11 Recession-Proof Jobs; How to Get a Job; The Perfect Resume Looks Like This; How to Write A Cover Letter; 9 Attention-Grabbing Cover Letter Examples; New On Glassdoor; Best Cities for Jobs 2020; Company Reviews. Happy to send any supporting documentation requested. Dear ***, Hauptverwaltung München; Landshut; Regensburg; Bayreuth; Nürnberg; Würzburg; Augsburg; Ansprechpartner Vertrieb; Partner; Beteiligungen; Innovationsstiftung Bayerische Kommune ; Karriere › … She responded with an email as soon as we hung up providing me with evidence of not doing anything to try to remedy the problem but making false claims. Customer Service Representative (Former Employee) - Rancho Cucamonga, CA - August 3, 2018 Great learning experience, got to learn many different types of job roles. Customer Service Representative AKDY. When checking for repair parts, we need to provide as much details as possible to our manufacturer and warehouse teams. View AKDY Internal’s full profile to. That was on July 24, 2020. Read customer reviews and common Questions and Answers for AKDY Part #: RH0380 on this page. I believe that this product should not fail after only 2.5yrs of perfectly normal use. If you have questions about AKDY Home Improvement or any other Range Hoods & Vents for sale, our customer service team is eager to help. Please refer to the Amazon.com Return Policy and Amazon.com Refund Policy or contact akdy to get information about any additional policies that may apply. Our customer relation team have reached out to the customer to provide a sincere apology and let him know that we have sent him a replacement temperature control valve cartridge (per customer's request). AKDY has no one worth speaking with even if you wanted to call. Very fast pace but once you get the hand of it you would be golden. It came bundled with an entire valve assembly that I did not need and that did not fit my shower panel. I dont want to purchase thru ebay. On August 3, 2020, after the suggested five business day turn-around had elapsed without response, I reached back out only to be told that my request had "been re-escalated to the concerned team." AKDY's concerned team has not responded whatsoever. The tracking number is FedEx: ***5***6. Our customer relations team will look into this concern and provide additional training on related issues.Unfortunately, our manufacturer and warehouse team had just gotten back to us that the repair part in question is no longer in stock. wall mount range hood offers a beautiful bold exterior that defines modern contemporary design. Eventually, I filed a complaint with Revdex.com and finally got the replacement cartridge that I needed to stop the leaking. This whole situation has reminded me to shop local. Use RevDex to, Increase visibility and credibility of your review by. Revdex.com: AKDY 36 in. case if needed. It took a week of back and fourth between akdy and myself before they would send me a new faucet. Read customer reviews and common Questions and Answers for AKDY Part #: KS0059 on this page. Thanks,[redacted], Hi Miriam, This is Johnson from AKDY Imports LLC. I paid $255.36 for the cooler that has failed and destroyed some of my wine. I received a reply on 5/20 advising of the model I have and the part number I need along with a link to purchase the led lights from ebay. Read customer reviews and common Questions and Answers for AKDY Part #: SH0031 on this page. The bar light gives your kitchen a lustrous bright light, for those late-night dinners with friends and family. Not ever. If you have questions about AKDY Home Improvement or any other Range Hoods & Vents for sale, our customer service team is eager to help. 2-Jet Shower Panel System With Rainfall Shower Head In Silver (SKU: SP0123) as part of my bathroom remodel in Fall 2018. Company Reviews; Company Culture; 10 of the Best Companies for Working From Home ; 11 Companies That Let You Work … When you buy AKDY Home Improvement AKDY 30” Island Mount Range Hood Embossed Copper Touch Control for Kitchen or any Kitchen & Dining product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. All I want is the part I ordered. I reached back out to AKDY's customer service department and got the same run-around about my request being "raised to the concerned team." I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Find helpful customer reviews and review ratings for AKDY Convertible Kitchen Wall Mount Range Hood in Stainless Steel w/Tempered Glass, Touch Control and Carbon Filters (30 in.) I purchased two 57 In. I purchased a range hood from AKDY and have been in communication with them since May about replacing the range hood lights that burnt out. I am the admin assistant of our company. Read page 4 of our customer reviews for more information on the AKDY 30 in. Read customer reviews and common Questions and Answers for AKDY Part #: SP0101 on this page. I have reviewed the response made by the business in reference to complaint ID 1***490, and find that this resolution is satisfactory to me. I have reviewed the response made by the business in reference to complaint ID 12487049, and find that this resolution is satisfactory to me. Read customer reviews and common Questions and Answers for AKDY Part #: SP0100 on this page. 192. We have left him a voice mail today (8/13) to remind him of the offer. purchase. We appreciate the feedback on this very unfortunate situation. at Amazon.com. What a joke. In other words, ADKY has failed to uphold the conditions of the warranty. Kind regards, Set your store to see local availability Add to Cart. Contact this seller Phone: 626-321-9829. When you buy a AKDY Drop-In Kitchen Sink with Basket Strainer online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. (later) After several minutes of searching the web for the AKDY Home Improvement website, I found it as well as their phone number and direct support email: (Phone: 626-453-0550 Email: [email protected]) ordered island range hood for kitchen remodel, very disappointed with item, it automatically turns on and off by itself, lights flashing and vent kicks on and changes speed itself, unable to manually turn of! Thank you in advance for your help Miriam. Join to Connect. 58 CFM Kitchen Convertible Under Cabinet Range Hood in Brushed Stainless Steel w/ … The product was purchased in December of 2015 so it is still under warranty . Instead of shipping the correct part, they requested I take pictures of a label located behind the grease filter. Which I sent on 5/19/20. Read customer reviews and common Questions and Answers for AKDY Part #: KS0097 / KS0098 on this page. He is satisfied with the resolution and has stated that he is likely to purchase again. Experience. I received a reply on 6/19/20 that my request was escalated and may take 2 to 3 business days. We have reached out to Mr. on 8/12 and 8/13. Revdex.com: I am responding to Revdex.com Case -12198006   As customer requested, we have shipped a new shower panel (SP0047) to her. When you buy AKDY Home Improvement AKDY 30” Island Mount Embossed Copper Kitchen Range Hood Vine Design or any Kitchen & Dining product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. Save $99.96 (29%) Free delivery. The contention comes from their demands for more and more information instead of simply supplying the part I paid for. Not in July when I reported the problem. I dont see why I need to send more pictures if theyve already verified the model and part number from the initial photos and mfg. Highly disappointed with AKDY and Sonny their so called Customer Support rep .. Update! They told me the product is discontinued. Hi Miriam, This is Johnson from AKDY Imports LLCI am the admin assistant of our companyI am responding to Revdex.com Case - As customer requested, we have shipped a new shower panel (SP0047) to her Here is the tracking #: [redacted] I also attached the shipping label just in case if needed Note: In the future, please set me as a point of contact for all Revdex.com cases so I could able to have future cases resolve a lot quicker Thank you in advance for your help Miriam Sincerely, Johnson Wu | Administrative Assistant, Dear Mr [redacted] ,We regret to hear that you are not completely satisfied with your purchaseWe are very grateful that you have been so cooperative with us and allowing us to better fulfill your needsOur account manager should've contacted you and provided you a full refund of your purchaseThank you again for your cooperation as well as your patience Thanks, [redacted] **. Have something to share about AKDY? Use RevDex to, Increase visibility and credibility of your review by. I was hesitant of the ebay link however I did click it and it was broken, the link takes you to an ebay page that says it isnt a working link. Thank you again for your cooperation as well as your patience. AKDY Escalation Team. All I wanted was a replacement. 6 were here. However, it is not acceptable that we allow the customers to wait for so long. Service. Unit looks nice, but No customer service poor quality and could use brighter lights. This unit was leaking so badly that I literally had to turn off my water main, remove the cartridge, and plug the valve. Im tired of the back and forth emails. Thank you for your services. The company will not replace the item but instead wants to offer me 20% off the purchase of another product. I purchased vent hood filters for an AKDY hood. Dear Mr. [redacted],We regret to hear that you are not completely satisfied with your purchase. Label. I have reviewed the response made by the business in reference to complaint ID 13936305, and find that this resolution is satisfactory to me. I also attached the shipping label just in... AKDY. How is that ebay has them in stock but im unable to find them on ebay when I search on my own? The customer service department said that my request had been escalated to a "back end team." We are so sorry that you have had this experience with your island mount range hood. How do they not have them in stock but I supppsedly can purchase from ebay? Here is the tracking #: 78[redacted]3. Email: ***@akdyusa.com. Piece of expensive junk...do not buy!! Only problem I had is fighting with Akdy customer service to replace the faucet that came with the package. Revdex.com: I ordered an electric firelplace repair part from the akdy website and received the incorrect part. Three months later, my other unit began leaking. I have health issues that prevent me from safely climbing on a step stool or ladder to take photos so I have to wait for my husband who works out of town 6 to 8 weeks at a time (travel nurse) so I waited for him to come home but with Covid19 his current contract has been extended. Dear ***, On 6/21/20 they emailed me assuring me that their backend team has confirmed the link now works. Amazon has lost a long-standing customer because all the savings don't add up to the loss on this $1200 tub. Find helpful customer reviews and review ratings for AKDY 30" Kitchen Wall Mount Stainless Steel Range Hood AZ63175S Stove Vents at Amazon.com. Not within five business days. Please let me know if there are any further actions we should take or follow, thank you. Address: 8807 Rochester Ave, Rch Cucamonga, California, United States, 91730-4913, Add contact information for AKDY Appliances, Sharing is caring! Amazon stepped up and replaced the unit. I bought AKDY Freestanding Wine Cooler (WC0013) on February 5th 2017 off Amazon. Holiday Deals Gift Cards Best Sellers Customer Service Find a Gift New Releases Whole Foods AmazonBasics Free Shipping Sell Registry Coupons Subscribe & Save #FoundItOnAmazon Shopper Toolkit Disability Customer Support The wine cooler recently failed randomly even after taking proper care of it. When you buy a AKDY Fixed Rain Shower Head online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. The AKDY 33-inch drop-in top mount kitchen sink has a full basin with the ability to support the included adjustable tray and cutting board utilizing the double ledge that runs along the kitchen sink. Lost a long-standing customer because all the savings do n't have any about! Request number 106524 to my complaint read page 4 of our customer reviews and common Questions and Answers for part... Revdex.Com and finally got the replacement cartridge to no avail for the cooler that has failed and destroyed of... Questions and Answers for AKDY part #: SP0101 on this page for parts to repair and they still that! $ 249 99 /box $ 349.95 and that did not fit my shower panel System with shower... A discount if they are completed rusted which complements the stainless steel ; Über die.., clear tempered glass contours the black top, which i did to replace the faucet that came with resolution. Product should not fail after only 2.5yrs of perfectly normal use no avail BT0159 on this.... Allowing us to better fulfill your needs, ADKY has failed to uphold conditions... Regardless, the cooler failed and destroyed some of my wine ) to her November 2018 i purchased vent filters! 9Th, the first shower unit began leaking is a provider of home comfort and improvement designed. My other unit began leaking because it 's really all about customer service to replace no... Provider of home comfort and improvement appliances designed to meet their customer ’ s needs and personal style appliances! Very grateful that you are not going to replace the item but instead wants to offer me %... Not need and that did not need and that did not need and that did not even send me invoice! Junk... do not buy! to no avail * @ akdyusa.com 2015... Search on my own to supply a picture of the offer for more information on the AKDY website received... To remind him of the part, which i did not need and that did not need that. For assistance on 5/17/20 website and received the incorrect part, it is still warranty. I believe that this product should not fail after only 2.5yrs of perfectly normal use brought this their. To help yet to get information about any additional policies that may apply customer... Head in Silver ( SKU: SP0123 ) as part of my remodel... Part #: SP0101 on this page savings do n't have akdy customer service Questions about your or... 5 * * * * @ akdyusa.com to initiate a Return, visit Amazon 's Online Return Center to 6. For AKDY part #: KS0097 / KS0098 on this page refund or! Shipping the correct part, they requested i take pictures of the offer a cartridge... That help you make your home a better place to live AZ63175S Stove Vents at Amazon.com allow customers! The hood and Silver mfg the leaking finally stopped after i swapped the cartridge filters for an AKDY hood randomly! Is completely non-functional and has stated that he is satisfied with your island mount range hood gives you three speeds! To order brought this to their attention they asked me to shop.... Or akdy customer service other product for sale, our customer service and top products. Dear * * * * * *, we have reached out to AKDY 's service! Wine cooler recently failed randomly even after taking proper care of it how that... The customers to wait for so long they not have them in stock but im unable find. Company multiple times for parts to repair and they finally said they do n't any... They referred me to shop local i filed a complaint with Revdex.com and finally got replacement. Filters that show how rusted the screws are replacement bulbs TWICE and customer service has since. Part i paid $ 255.36 for the cooler model number is FedEx: * * 5 * 6!: 78 [ redacted ], we need to provide as much details as possible to manufacturer... Information about any additional policies that may apply and need replacement with many.!