If you like swimming, prepare to be hugely disappointed! Here are 8 tips for writing great reviews. Here are 8 tips for writing great reviews. not enough space for stretching n exercise. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. I was paying double on a different gym and was always having problems but this is miles better. Verification can help ensure real people write reviews about real companies. Companies can ask for reviews via automatic invitations. No on-duty lifeguard (is this actually legal!!!). | Read 61-80 Reviews out of 255 The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. Poor customer service and conflicting information provided by staff! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 Totally disgusted with the service offered with no thought or effort of building a customer relationship. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service I then get an email in May saying I would be charged 14 per month. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. It goes against our guidelines to offer incentives for reviews. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. THE WORST customer service i have ever had the misfortune to encounter. This seems to be the case for all former members not just me. Staff are mostly friendly and it's well worth a visit. the gym is very clean, the staff are very friendly and always up for a laugh! Your experience matters. Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Date of experience: 10 November 2022. Join the 244 people who've already contributed. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. How many stars would you give TruGym? The staff are friendly and the gym is very tidy. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Here are 8 tips for writing great reviews. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. This hasn't happened and all attempts to contact them regarding this is being ignored. Verification can help ensure real people write reviews about real companies. With an attitude like this it will surely be closing down soon. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Verification can help ensure real people write reviews about real companies. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Here are 8 tips for writing great reviews. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Very unprofessional! Correction: non-existent customer service. trugym customer service - americanuzbekistan.org Awful!!! Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! This hasn't happened and all attempts to contact them regarding this is being ignored. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. I also send two emails through to them and I never even received an acknowledgement let along a response. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Dreadful management of memberships Id avoid this company and invest elsewhere! How many stars would you give TruGym? I was asked if Id like to suspend or cancel my membership. | Read 41-60 Reviews out of 241 Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. After a few weeks of this i started to get upset. This hasn't happened and all attempts to contact them regarding this is being ignored. DO NOT SIGN UP THERE TERRIBLE! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Would definitely recommend to a friend especially with the ladies only facility. Awful!! Awful!!! we were never told about it and there are no signs of cctv anywhere to warn us. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Staff beyond rude ! I'd be in two minds about renewing my membership next year. why would you not notify any body ? [email protected] +1-408-834-0167; trugym customer service. Worst customer service ever have not had one reply to my messages or calls!! If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Your cars are not safe! The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Management is awful only good thing about trugym . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. The gym had closed down suddenly in November 2021 and hasn't provided a refund. It goes against our guidelines to offer incentives for reviews. These companies sure know how to work the direct debit magic to help themselves and rip of people. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Plus side, plenty of cardio equipment. 14 Customer Service Resume Examples for 2023 - beamjobs.com The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. typical!!!! Even a reminder email could have helped, Never join this gym, Its not good. How many stars would you give TruGym? After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. TrugymStop taking payments from new customers when you know full well that you are closed !!!! I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Huddersfield gym- horrible service, old gym equipment. How many stars would you give TruGym? Our gyms come with either a sauna or steam room (some have both!) However I have a major issue with the classes that are run as well as the management of the club. I'd be in two minds about renewing my membership next year. Don't join this gym. Join the 266 people who've already contributed. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. I use both the free weights, machines and also classes. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 As far as I'm aware non of the members have received refunds on their memberships either. ?TruGym this is unlawful and action is being taken. Management ineffective and ambivalent. Save your money, go elsewhere. Our 2022 Transparency . Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Contact Spectrum Customer Service - HighSpeedInternet.com Stockton On Tees - AVOID!! Once my payment went through I got an email saying that they are closed. It goes against our guidelines to offer incentives for reviews. Informed them that I was moving house and therefore cancelling my membership. Your experience matters. Most staff are very polite. Your experience matters. 0 star! We use dedicated people and clever technology to safeguard our platform. Your experience matters. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How many stars would you give TruGym? Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):[email protected], Parmjit Singh: [email protected] / [email protected], Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Corporate Membership - truGym All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). The toilets are extremely dirty as well as the showers. Absolutely flabbergasted of the audacity and attitude she had with me. I paid for a year membership and at that point had several months left. Most of the equipment is very old and remains unfixed for long periods of time. Staff were non empathetic and unhelpful following the incident. How many stars would you give TruGym? The timings of the place are good too accommodate all women there. I think there are more people than the capacity of gym. 2023 Trustpilot, Inc. All rights reserved. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Your experience matters. | Read 261-266 Reviews out of 266 Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Staff are the ones who represent the gym and are suppose to behave in a professional manner. This week i have attended a tone class and a body pump, both were identicle. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Author: Stephen Greet, Co-founder. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk I have paid for a year's membership through GymFlex and have no idea how to get my money back. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Very clean and covid compliant. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. I prefer to go in before work so at 6am and then use the sauna and steam room. How many stars would you give TruGym? They put on load music then procede to shout over it. 2023 Trustpilot, Inc. All rights reserved. If you like swimming, prepare to be hugely disappointed! It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. The most important rule in providing excellent customer service is to be friendly. Terrible service. Correction: non-existent customer service. I tried to speak to the gym they said there was nothing they could do. Absolutely the poorest new customer relationships ever!! There were a lot of guys when we went waiting outside. i havent seen the gym manager, i dont know even if she exists, just heard there is one. It's a public swimming baths not a gym. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Good luck TruGym you are going to need it! Join the 261 people who've already contributed. Companies can ask for reviews via automatic invitations. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. PREMIUM EQUIPMENT as a regular memeber of this gym i feel it as it is my responsibility. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Your experience matters. Staff are brilliant and very helpful. All of the members that I have encountered at the gym were very supportive and helpful. Graham. Contact your local truGym via our online contact form. Staff members were a mix bag. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. For businesses Categories Blog. I use both the free weights, machines and also classes. We use dedicated people and clever technology to safeguard our platform. Head office failed to respond to emails! | Read 41-60 Reviews out of 258 Find out how we combat fake reviews. I have been trying to contact them for a refund for months and have been completely ignored. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Join the 271 people who've already contributed. I've asked for head office details and the staff tell me they don't know it. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Suggested companies are based on peoples browsing tendencies. Gym was great but suddenly closed down with little more than a note on the door. | Read 241-245 Reviews out of 245 2023 Trustpilot A/S. This gym is great! i, Be vigilant about their policies. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Would definitely recommend to a friend especially with the ladies only facility. The staff, although minimal, are friendly and helpful. Hi,There are no induction classes for new joiners on weekends. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Your experience matters. It does seem that there are other members who have also not been refunded. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Verification can help ensure real people write reviews about real companies. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Join the 271 people who've already contributed. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Staff are really friendly but could be more helpful to newcomers. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. I find I spend more time on looking for the weights I need and connectors rather than actually training! The gym in Luton in Parkstreet are forever changing staff . The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. There are some advantages to paying your Spectrum bills online or on the My Spectrum app.
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