How do I gain entry to the venue using Passbook? Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Can I request a partial refund on my purchase if I have selected Refundable tickets? No, Ticketek Gift Vouchers are not reloadable. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Choose the best delivery option that suits you. Can I request a refund if I change my mind about attending the event? As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. How long are Ticketek Gift Vouchers valid for? What does Ticketek do to prevent scalping? If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Can event notifications and location services be turned off from the Ticketek app? In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Who is entitled to a concession or child ticket? What are the terms of concession tickets? PDF CONCESSION & JUNIOR POLICIES - Ticketmaster How will I know when my content is personalised? However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Refunds, Payments and Exchanges. You can purchase and reserve tickets in any combination up to the ticket limit for the event. Ticketek Australia Safe, Fast and Verified For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. How do I subscribe to receive My Ticketek emails and/or SMS? Ticketek will use reasonable efforts to notify you of such action. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family Replacement cards cost $10. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Staff are amazing under the circumstances," a third said. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. What if I need accessible seating? You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Set up your My Ticketek account, or check the details in your existing account. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Refunds must be requested no more than 60 days after the event date. 1 0 obj
Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. PDF Official Stray Kids Collector Ticket FAQ For more detailed instructions on reserving a seat, please see our help page here. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. How can I receive my Ticketek Gift Voucher? When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Once you have logged in, update your information. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. 13+ - Adult Ticket. Please refer to Ticketek's. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Yes, it will. Yes, you are able to use multiple Ticketek Gift Vouchers. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Ticketek Marketplace - Buy and Sell Tickets CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. 2022 AFL Ticketing Information | Adelaide Football Club To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Can I use text or download images, photos and videos from the site? No. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre Are Refundable tickets available through Ticketek Marketplace? Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. General
If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Yes - there should be no issue using a phone that has a clear screen protector. How do I add my mobile tickets to the Ticket Wallet? iPad, tablet PC, laptop) to gain entry to an event? Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Ed Sheeran fans left furious as ticket chaos leaves thousands stranded The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. The mobile number provided will be sent your mobile ticket/s 8. All refunds for cancelled or rescheduled events are managed by Ticketek directly. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Please note there maybe no replacement for General Admission tickets. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. There are three delivery options: Note that for general admission events, tickets can not be replaced. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). To do this, please check the 'keep me signed in' box when you log in. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Seating/Section FAQs - Ticketek Australia - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Select Tickets | Tickets for Sport, Concerts, Theatre, Arts, Family Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Please be aware your membership number will never change throughout your years of membership. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. No, the credit card pre-fill feature simply gives you the option to save your card details. Ticketek recommends that you select Registered Mail for these events where available. Where can I get more information about privacy for Friend Spotter? Once tickets are added to Passbook, simply open the Apple Passbook app. How many tickets can be delivered by Mobile Ticket delivery? Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Can I sell Child/Junior or Concession tickets on Ticketek Marketplace This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html
If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. We sell tickets on a "next best available" seating system. Where can I find my AFL Membership number? Select your desired area, then select the $0 member ticket. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Ticketek boosts UK presence with Motorpoint Arena Nottingham deal Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Some pages may contain a virtual tour and a seating map for that venue. Do I have to save my credit or debit card details? Tour dates Ticketek is selling for the following venues only. The email may have been filtered by a spam filter. My Ticketek; Gift Vouchers; Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. My AFL Membership card has not yet arrived, what should I do? You can access specific privacy information for Friend Spotter . Print this PDF as this will be your access to the event. Don't worry! A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Ticketek will only mail tickets to the residential address of the credit/debit card holder. General Admission (GA) is an unreserved section/event where seating is not reserved for you. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Ticketek routinely mismanages ticket processing which should be simple. How do I request a refund if I have purchased Refundable tickets? Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. FAQs 2023 | AFL Membership https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm
Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once Are there any events I can't use my Ticketek Gift Voucher for? Invitee B purchases the two seats they were assigned at step (b). Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Why does Ticketek want to access my Facebook details? If there is no connectivity at the venue, can Passbook tickets still be accessed? If you arrive late, you may not be admitted until a suitable break in the event. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? All rights reserved. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Proof of purchase may be required for any refund or exchange. ) Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. This is so we can show you upcoming events in your vicinity. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event.