WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. I would recommend you, thankyou again. 12 July 2019. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. the service is performing badly and we've taken enforcement action against the provider of the service. Tell us what was good and what could be improved, say thanks or call for change Tell us what was good and what could be improved, say thanks or call for change NHS England Same day emergency care The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. DY1 2HQ, Posted via A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. You can search by name or top speciality. nhs.uk Inadequate Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. You may be admitted to AMU if your expected length of stay is 48-72 hours. Russells hall hospital acute medical unit welcomes first patients at Russells Hall Hospital The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. The improvements required by the trust were within the grasp of the trust and its leaders. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them or call us on 0845 113 0012, Response from If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. to Russells Hall Hospital When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. Our rating of safe was Inadequate overall. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. The Trust also provides community services for adults (including sexual health) and End of Life Care. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. skip navigation We are proud to be the healthcare partner you trust to care for those you love. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. AEC is part of the Same Day Emergency Care (SDEC). You can register to join the FutureNHS Collaboration Platform workspacehere. Between October and December 2010, 507 surveys had been completed. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email [email protected] who will be able to direct you. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published We carried out an out of hours, unannounced, focussed inspection. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. ADVERTISEMENT: Services or products are not endorsed by the Trust. Patient Experience Team. The Use of CT Coronary Angiography and CT Fractional Flow In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Some patients with suspected sepsis were not identified or managed appropriately. Address We are centrally The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. Published Suspended ratings are being reviewed by us and will be published soon. We provide healthcare in hospital and the community. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. One staff member said, "I am proud to be working for this trust.". This condition related to the provision of specialist medical in reach and support into the emergency department. I was looked after from the time I arrived until the time I left by very compassionate members of the team. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. WebFind a Physician or Specialty. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well It is great to hear that you received excellent care and treatment in AMU and Ward A2. In 2011/12 33,000 ambulances turned up at our Emergency Department. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Who has Care Opinion told about this story? The emergency department (A&E) is busy and overstretched. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. Such a lovely Dr and an asset to the hospital. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. The electronic tracking system did not allow for patients to be easily located within the department. we have taken enforcement action. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. Video messages to our community from our Physicians and our Staff. Russian minister laughed at for Ukraine war claims. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. Patient Experience Team. Broward Health Medical Center Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. The trust have worked with us and have kept us informed of developments and changes. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. General Information - Russell Medical Center 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. AEC unit | Care Opinion In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Patient Experience Team. I visited out of hours yesterday after phoning 111 and being advised to. Following streaming or triage in emergency departments (EDs), Specialists (e.g. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published [Very happy with 'Treatment'] My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. Who has Care Opinion told about this story? Ratings and reviews We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Care records were not always written and managed in a way that kept patients safe. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Staff were unable to describe what fit to sit meant or any criteria for this assessment. Some people told us they would like more variety. On the first floor is a 30-bed short stay ward. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. We were brought in by ambulance and seen by a doctor within around 10 minutes. the service is performing well and meeting our expectations. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. We are continuing to monitor progress against these. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. 4688/4676) Lisa Evans-Dimmock. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. Russells Hall Hospital Copyright 2021 WSFA 12 News. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. The Russell Legacy Project will be located on the hospital campus in Alexander City. We found that people's complaints and comments were taken seriously and escalated when appropriate. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. Some patients with suspected sepsis were still not being identified or managed appropriately. There were areas of poor practice where the trust needs to make improvements. I recently came into hospital on the day surgery unit for a SLNB and biopsy. The hospital states this is the largest donation in Russell Medicals history. Mill House Coffee is []. I'm OK with analytics cookies. Covid-19 Release of Information Call Line: 256-215-7461 []. Acute Medicine Department - The Dudley Group NHS Foundation Thank you again! ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). 28 March 2013. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. 15 March 2011, In We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. Some improvement in patient flow through the ambulance triage assessment area were seen. Weve put some small files called cookies on your device to make our site work. Pensnett Road, Dudley, West Midlands, DY1 2HQ. We use this information to improve our site. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. The diagnostics service was not up to date with the most recent ionising radiation regulations. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. NX West Midlands. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical Staff we spoke with did not realise this. [Very happy with 'Staff skills'] as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Almost 12% of people coming to A&E received no treatment, just advice. aec russells hall hospital. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. A fantastic level of care was provided for my daughter while here. What we found is summarised within the overall summary. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Visit https://www.careopinion.org.uk Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg.