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That helps us fund This Is Money, and keep it free to use. 2. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. on 2 users liked/thanked this post: Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Those who wish to hold on to their email account just have to log in from time to time to keep it active. I have a group of 14 people set up under Outlook 365. Townman, Gandalf. We receive the following message when we try to send from our Mac. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Then power on the phone and iPad and tell me if it still has the problem. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. This is exactly the same as my issue - with the 993 / 465 too. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. on 11h05. Emails from btinternet.com addresses not received. - Plusnet 19h37 This is a BT residential customer to customer forum. 10h38 What does this mean? 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Switching email address if you have never done so before can feel like a daunting task. I have exactly the same problem and would love to get a solution. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. 14h17, on If I changed my email address I would be bound to lose something important. Hopefully, we can get this resolved quickly. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. You can link any BT email address to another broadband or Premium email billing account. Copyright 1995-2023 eBay Inc. All Rights Reserved. Comic should be in the grade given in the listing title. 09-07-2019 Thanks Ive also tried not using advanced settings at all with exactly the same results as described above. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. If that doesn't fix the problem, see the next section. 17h33. I know that I haven't received most of the emails sent from btinternet.com addresses at all. ask a new question. 19-12-2022 For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. I feel there is something going between Google and Apple. 1) Set up an email address with a free service. 20h13. 11h33 We appreciate you reaching out to us about Mail. Go back to . I can't afford the risk.'. 'All of my contacts have it. Surface mail is also available; please e-mail us for . The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". 14-07-2019 I changed "Authentication" to "Password" and clicked on "Save". Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Emails to btinternet are blocked - how can we fix this? - BT Broadband There'll likely be four of these, two from BT servers and two from Plusnet servers. 26-08-2021 Various errors messages. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 09-07-2019 It's reassuring not to be alone. We can't ditch our broadband we'll lose our email address! What can be done to fix this problem please? If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. The problem usually resolves its self in a day or two. on Please update the server configuration to continue connecting to this account", with the option to cancel or update. The worrying thing is I don't know how many other emails I'm not receiving. I exited and restarted Mail and was then able to send emails again. to know I'm not alone. Examination of the message heads of the delayed emails might be informative. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. By posting your comment you agree to the house rules, The comments below have not been moderated, By I have it in a notepad file as well if that makes it more readable. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). Have you had the chance to check if the issue persists on a different user account? Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". One of the mails having been sent as long ago as April 4th. This is NOT 'A solution'. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. 14h08. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Solved: btinternet email server refusing to send outgoing - BT on I consistently receive this warning:whenever I try. Delays in Emails being delivered can arise from a multitude of reasons. BT internet email problem Hi. Go through and update your details for each one with your new email address. Accounts that are inactive for six months . When this happens. I've rebooted twice and reinstalled Office 365 without success. Any ideas? Unable to send mails to btinternet addresses - Plusnet 15h27, on 5) Set up an auto-responder message on your old email address. Send yourself a test email. By Go back to: Email help. on It seems that my account SMTP setup was changed (without my input). by There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. provided; every potential issue may involve several factors not detailed in the conversations If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. It is they that should investigate why other email providers don't have this problem. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. I've got a "failed delivery message". 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. 10-07-2019 Why cant my email address have BT.com in the display name? 11h40. 23-04-2021 Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Using webmail? Does anybody have any idea how I can resolve this, other than changing ISP. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . I have tried sending individual messages and simple test messages but nothing works. I cannot send even the simplest of messages this morning. - We do not send parcels to PO BOX addresses. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. 6h21. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Hi I have the exact same problem. I consistently receive this warning: whenever I try. Many have had the same address since they first went online many years ago. 16h05. I can send & receive the bt emails using the Samsung mail app. I have a recent problem with my email service. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. I cannot send even the simplest of messages this morning. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Emails being blocked which we send to btinternet.c - BT Community