See our seller protection policy to find out how to qualify to issue a partial refund. Offer Partial Refunds . Top Rated Sellers are allowed to decrease the refund given on returns (up to 50% of the purchase price) if the item is returned to … Partial refunds is a valuable tool for me, allows me to refund postage on combined orders (I can not set my eBay page up to have eBay combine shipping for me as my items vary in size and weight quire a bit, only really works when a seller sells nothing but same items for example postcards). From the dropdown menu, select Send refund. I know how too in paypoo. Select Offer a partial refund and then Continue. You may talk to your buyer to work out the best way to refund their money. Partial refund guidelines where the item is returned used or damaged. Choose a reason for the refund. Ebay has had a new seller protection policy for Top Rated Sellers the last couple of months. eBay will offer buyers the option to submit claims through the eBay Resolution Center for most situations. List 3 or more and people get confuddled with postage. Select View return details beside the item. How to offer a partial refund. The best practice is to send refunds through the eBay platform. You can choose to add a message to the buyer. Try the following response: You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. I think you can request a partial refund when opening a dispute via PayPal, but going through eBay is the best way to deal with the situation first, especially if the seller is on eBay's Managed Payments system (if G Pay was a payment option in the listing, they are on eBay's payments). Usually, you can issue a refund using the same payment method the buyer used to purchase the item. Select Send offer. You may be asked to sign in. Click Sold on the left side of the page under the Sell heading. Here's how: Locate the order in Seller Hub - opens in new window or tab or My eBay Sold - opens in new window or tab. Do NOT close the dispute. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform. Always try to avoid a return. ... Click My eBay at the top of most eBay pages. Locate the … I sold 2 items (the same) and I list only 2 because I can send 1 or 2 in a 500g bag. Prior to this change, when an eBay seller wanted to issue a refund to a buyer through PayPal, they had to refund the buyer's entire payment. If the buyer requires a refund—cancellation, full refund, less than full refund, or partial refund, eBay will refund the sales tax to the buyer in these cases since we collected the sales tax on the original transaction. One way to do this is to offer the buyer a partial refund. Issuing a refund. Tell them you accept their offer and then wait for the refund. To offer a partial refund: Go to your Returns dashboard - opens in new window or tab. The only time ebay force refunds is when the dispute has been escalated to a claim and ebay … A partial refund will be an agreement between you and the seller. In most cases, you'll issue a full refund to the buyer, but if an item is returned used or damaged, it may be appropriate to issue a partial refund. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. Ebay will be unaware of this and won't force the seller to do anything. Now when a seller issues a refund, they will be able to select whatever amount they wish to refund, … Enter the amount you wish to offer the buyer. 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